We purchased our wood pellet grill (Model TFB57CLB) from Costco in August 2017. It came with one bag of the gourmet blend pellets. We used the Traeger cookbook to try a few different recipes in the fall. Most of these involve a period of smoking followed by a period of grilling. The grill seemed to work fine at first. We used it a couple of times on warmer days in the winter and it had some trouble getting up to the desired heat level. We started using it regularly again in April 2018. I was careful to clean it and check the pellets etc. The smoking feature seemed to work alright, but when I would turn the heat up for grilling, the grill would usually struggle to get much over 225. I would resort to turning it up to 375 or more just to get it to 225 and then often it would sink back down to 180 or 160. I went to the troubleshooting guide on the manufacturer's website and checked all the components, which seemed to be working fine.
Another option is to put a griddle (or GrillGrates) on the pellet smoker when it's cranked to high heat, get it blistering-hot, add just a little oil to prevent sticking, and sear by conduction on the metal. It should take only two to three minutes per side. This is a good technique for reverse-seared meats: You start them indirect, low and slow on the cooking grate, with a little smoke, and then sear the surface with direct contact to the hot metal griddle to create a delicious brown crust. It's not as good as searing directly over hot coals or gas, but it's a good compromise.
This heavy-duty top-notch grill and smoker has a total cooking area of 429 square inches, which is large enough for cooking around twenty burgers at once. If that’s not enough, it comes with a secondary rack of 144 square inches that you can use for smoking or warming. With a height of 32.5 inches, you can cook a variety of meats and foods to your heart’s desire.
You now know more about the perplexing pellet predicament, but where do you actually buy them?  Afterall, none of this matters if you cannot get them when you need them.  If you are lucky you have a local store that sells one of the brands mentioned above.  Definitely take the time to visit the web pages of these manufacturers and see what is available in your area.  If you are not one of the fortunate grill owners who live near an Academy Sports, Dicks Sporting Goods, Rural King, etc there is a chance your local Wal-Mart, Lowes or Home Depot may carry a reputable brand.
Thanks for the great information and the research you did. I am a retail store owner in Boise, Idaho area and we sell a pellet grill smoker in our store. I would like to encourage to look at the Sawtooth Pellet Grill. It is made local here and is American Made. It is an excellent grill for the price with an awesome company backing it. You can find their website at sawtoothpelletgrills.com. Again thanks for the information and if you do another publication regarding pellet grills, I would love to see what your opinion of the Sawtooth would be 🙂
The wood pellet grill features a dual rack design with a 513 square inch main cooking surface and 187 square inch warming rack. With a 20-pound hopper capacity, the grill has plenty of space for wood pellets to keep grilling during long event and parties when you have many mouths to feed. An automatic pellet feeder makes it easy to maintain the desired temperature, so you can focus on just the grilling itself.