I ordered a thermostat for my Junior Elite grill because service said that was most likely the problem with my 4-year-old Traeger grill. I was promptly charged on my credit card. The order did not get to me and 2 weeks later, I emailed them. They said they would send out another thermometer. That thermometer has been making the rounds in 1/2 dozen post offices:

First things first, this is not post against the Traeger grill/smoker. I love the foods I have experienced from it. This is strictly about the customer service FROM TRAEGER (not amazon) I have received from them. I purchased a grill for my parents right before Xmas. I was happy to get this for them, but upon putting it together we noticed a huge dent in hopper and the under crate all dented in. Box was in perfect condition(Pics below)
I filed my complaint with American Express. AMEX was absolutely AWESOME......!!! I gave AMEX copies of everything I sent Trager and it's CEO who never answered me. AMEX gave them 30 days to respond and they did not. So the grill was FREE.!!!!!!, and I could care less. Tells you a lot about their CEO and their method of doing business. CEO is Multi-Milllonare living in Salt Lake City and is just playing the numbers!!!!! Hot shot from a HeadPhone company, Skull Candy, who usually gets away with ignoring customers. Clearly don't care about customer satisfaction. Buy another makers grill. Save yourself a lot of headaches. Louisiana Grills are much better quality.
The Ortech has two knobs. The large one, the "Cook Control" has settings for: Off, Smoke, 180, 225, 250, 275, 300, 325, 350, 375, and High. One smoker manufacturer says that the "Smoke" setting is about 160°F and "high" is about 525°F, but both can vary due to ambient temperature, humidity, fuel type and quality of the smoker. Another knob, a teensy weensy knob to the right of the LED screen looks more like a push button. Labeled "SMOKE" and called the "Smoke Control Knob", it is meant to turn, not push, and it controls the pellet feed rate with auger on/off sequences indicated by "P settings". The P settings range from P0 to P15.
With a large cooking space and the most advanced cooking techniques, this is easily one of our favorite products among our top ten. While it lacks some of the features that the other grills and smokers in this review have (such as an ash and grease cleanup systems), it does deliver fine-dining quality foods, which is the ultimate goal of every grilling enthusiast. For its price, it offers some of the best features you can find in high-end products.
Second, It would be just my wife and me BBQing so I’m looking small. I’m considering the REC TEC Mini Portable Wood Pellet Grill (RT-300) after reading your reviews. Having only ever BBQed with hard wood coals on a Webber, is there going to be a taste fall-off going to the pellet grill as far as charring and/or smoke? I’d hate to spend that kind of money and get bland steaks. Really, steak is all we ever cook outside, though that would probably change with a nice grill.

Apart from the aforementioned problems, you might face some minor issues like the smoker staying hot for hours in the end even after your cooking is over and it’s turned off? It’s better to check out the backdraft preventing cooling fan for your grill. Although this wouldn’t cause any major issues with your grilling experience, it’s a safety feature that is always worth checking out and fixing.


Choosing the one perfect pellet grill that could change your cooking experience is easier said than done. There is just so know you have to know before committing to it. Though I did give you a run-through of all the basic and important things to look for in a pellet grill before buying one, it is still a scratch on the surface. It is tiring to have to go from store to store to find the quality ones that you can choose from. So, to come to your rescue once again, I will now give you the some pellet grill review.
I have used a pellet smoker for about five years, and looked at, or used, many different brands. I have added auxiliary smoke generators, and tried almost every way possible to create authentic BBQ on a pellet smoker— It can’t be done. When the vendors, or users, refer to subtle smoke they mean virtually no wood flavor. Do yourself a favor and try a simple test: go to a really good BBQ joint, or BBQ competition; try some of their Q and then compare it to pellet meat. There is no comparison. I wanted the pellet unit to produce good Q in the worst way because of the ease. You cannot duplicate the smoke created in a wood, or wood/charcoal firebox with compressed sawdust. It pains me to say it but it is true.
A quality pellet grill is built to last and will provide years of reliable performance. Bargain pellet grills not only lack the capabilities of better grills, they’re more likely to break down. No matter your price range, look for a pellet grill that’s built well and offers consistent performance. Fortunately, if price is a major consideration, there are quality pellet grills for under $500, as well as high-end pellet grills for under $1,000.
*Big R strives for accuracy in our advertising, but errors in pricing, photography, and/or description may occur. Big R reserves the right to correct any such errors. Photography is for illustration purposes only and may not reflect actual product. Big R reserves the right to limit quantities ordered and the right to accept or decline any E-Commerce order.
Kevin, Im about ready to pull the trigger – im pausing for a moment to consider your thoughts as you mentioned Grilla Silverback or Camp Chef. How do these compare to the Rec Tec on quality and price? (as they are less than Rec Tec) And reverse sear…how well does this work on pellet grill, ie how long does it take to go from 200 cooking temp to 500 searing temp (with grill grates)? Thank you for your time
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The argument for bark is that it smolders really well, providing more smoke during the cook and therefore more smokey flavor. Think about it: When you put a log on the fire, the bark almost immediately begins to smoke and smolder. And therein lies the second half of the pro-bark argument: when cooking on an offset you use logs with bark, so why should pellets be any different?

This purchase, the customer service and the lack of understanding from Traeger Pellet Grills, LLC, has been very unfortunate.  I've since stopped payment with AMEX and Traeger is now telling AMEX that they will do nothing until they get the damaged grill back.  Well, I'm in Florida and my brother is in Virginia, and at his age is not capable of handling a Grill that weighs over 100 pounds by himself.  Additionally, he's not a "Grill Repair Man" and does not have the knowledge to tear down a Grill Body including electronics and putting it back together as assembled at Traeger.
With 440 square inches of cooking space, an auger-fed pellet delivery system, and a digital LED thermostat and controller, your cooking will be simple, whether it’s burgers, a whole turkey, or racks of ribs. The side shelf is a convenient place for cooking tools or plates while the bottom shelf can hold spare bags of pellets or jugs of sauces out of the way.
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