In the second year, the grill quit working. The auger turns and the heating rod gets hot but the grill shuts itself off within minutes. I think it is the controller but I've had the same experience as others: emails and phone calls to Traeger's customer service are unanswered. My wife just wants to return it to Costco but I'd rather fix it. Given the lack of response and the poor quality of the electronics, I'm starting to come around to my wife's point of view.
The initial design by Mr. Traeger consisted of a “classic” drum barrel shaped grill design with a chimney on top. Instead of the firebox, the grill contained a pellet hopper. It used a fan to distribute the heat evenly over the pellets. Unlike the modern pellet grills, the original design didn’t include any auto-ignition features and the pellets had to be lit manually.
All this said, I believe the girls you are looking at already will both provide you with long lasting grilling and smoking satisfaction. Honestly, when you get to a point where are your in the price range that you are in, it’s really hard to choose a bad option with pellet grills. The biggest Advantage you have over the ones you’re looking at and the Yoder models is that they are heavy built giving you excellent heat retention over your Cooks.
I have used Bradley, Masterpiece, Green Egg, New Braunfels, Oklahoma Joe, Weber and now Traeger. So there is some experience in these comments. The “set it and forget” it is a misnomer and should not be used with Traeger (or any smoker/grill.) With Pellet Drive before you buy Read up on Er codes. The worst is when the fire pot fills up with pellets because the fire can’t keep up with the auger push and the whole cook is ruined or delayed. You have to pull everything out and basically start over while your expensive prime brisket is trying to be saved in the oven. Doesn’t matter what the weather is or wind conditions. Doesn’t matter if you stare at it and stir the hopper continuously. It will happen. Customer support at first was well you are at fault (didn’t leave the lid open on fireup for exactly 2 to 4 minutes or didn’t vacuum out the firepot between every cook) which is crazy. Finally, after so many calls over the past 6 months they are trying to make it right. Problem is, DO NOT believe the “set it and forget it.” That does not exist with any good cook. I have replaced the controller the fan and now getting a new probe. Do not waste your money. Unless someone out here in BBQ land can give me a recommendation on a product that won’t do this stay away from Pellet Drive?
I had my Traeger grill now at least a week. Not really satisfied because every time I use it it does good for about a hour then it starts to cool down very quickly. Have to turn it off and start over and over again. This take all day to do this. I should not have to do this all day. Just a waste of pellets. Done wasted a whole bag of pellets. Called customer service. They tell me do the same thing. I think a grill should not do this. The meat I cook sometimes is not cooked. Have to start over again. All of this I have described take hrs. Have to stay outdoor to babysit. This grill should not have to do this. That tell me the grill is not good.
Product is decent but customer service really didn't help me out when they sent me a wrong accessory part that was ordered by their customer service department. Explained that the representative misunderstood my request for an inside shelf but I was sent outer shelf which I have already . Tried to be fair and asked them to pay for the return shipping so I could return it back. They said we will gladly return your $ . Well till this day after numerous calls and false promises for the credit return .. there still is no refund. They seem to care but actually they did nothing. It's been 3 months of calling. Sorry to say we are Done with this company. If they can't settle a small concern and have A + service then don't bother! Good thing they are not the only smoker on the market. Shop around folks.
Maintenance is an issue. There are moving parts on these grills. Moving parts eventually break. There is an auger with a motor, and a fan with a motor. There are proprietary electronics systems on these babies. Augers clog. Motors burn out. Electronics have bugs or fail. Especially when exposed to rain, snow, hot, and cold. When they fail, will the manufacturer have a replacement part?
I spent months checking out Memphis, Fast Eddy, Mak, and Yoder grills. I must say the Yoder is by far the most robust pellet grill of them all. I noticed many reviews with 3 or 4 star ratings for price and I must disagree; fit, finish, build quality, and material robustness of the Yoder was better than the Memphis Pro & Elite...and we all know how expensive the Memphis is.
One option is to put a griddle or a frying pan on the grill, high heat, get it blistering hot, add just a little oil to prevent stickling, and sear by conduction on the metal. It should only take two to three minutes per side. This is a good technique for reverse seared meats. You start them indirect, low and slow, with a little smoke, and then Maillard the outside in a hot pan or on a griddle. No, it's not cheating. It's making food better.
Keep your Pellet Grill and Smoker fired up Keep your Pellet Grill and Smoker fired up with Camp Chef’s Premium Hardwood Pellets. Made of 100% natural hardwood these food grade pellets are an excellent way to add that unique smoky flavor. Choose from 4 distinct flavors. Smokehouse Hickory impart a rich and smoky bacon-like flavor to all meats ... More + Product Details Close