Barbecuing and grilling meats to the perfect temperature, texture and doneness is a skill that is acquired over years and years of practice. There is a lot that goes into making a good BBQ than just good seasoning and fresh meat, and any pit master will agree. There are just so many aspects you have to learn how to control: the temperature, the smoke, the placement, the ratios and so on. But you are lucky that this is new of yesterdays.


As both a fuel source and flavor enhancer, wood pellets can affect everything from how well your pellet grill performs to how good the food tastes. And while one might assume that because all wood pellets look alike that they’re all the same, which pellets you use can make a big difference. These 6 tips will help you choose quality smoker pellets that will keep your pellet grill performing its best and producing great wood-fire flavor.

You want longevity in a pellet grill: As the Traeger brand name has been around for a few decades, you can have some peace of mind that you’re purchasing a grill that should have replacement parts available for the foreseeable future. And Traeger grills tend to have good longevity ratings, working in top condition for several years, as long as you follow the manufacturer’s maintenance recommendations.
The Silverbac wood pellet grill has a heavy-duty 12-gauge steel body and 14-gauge stainless steel lid, which makes for better heat retention and durability. This type of beefy construction is what you'd expect to find in a grills at this price point. The digital control panel is accurate every 5 degrees and the large 20-lb. hopper can hold enough pellets for your longest smokes. With nearly 700 inches of cooking area in the Grilla, you'll be the most popular house on the block.
FARMINGTON, Utah, Sept. 1, 2016 /PRNewswire/ -- Today, Vista Outdoor Inc. (NYSE: VSTO) announced it has acquired privately owned Camp Chef (Logan Outdoor Products, LLC and Peak Trades, LLC), a leading provider of outdoor cooking solutions. Camp Chef's high-quality products deliver efficient ways to cook for almost any outdoor gathering, from camping to dinner on the back patio. The brand offers more than 250 products including camp stoves, barbecue grills, pellet grills, smokers, fire pits, and a full line of cast-iron cookware and accessories.
In the Grills Bull we have another large, unwieldy, but fully loaded grilling system. With a price that would make most grillers wince, this Pellet Grill comes complete with all sorts of bells and whistles. Aside from the large, wifi-enabled grill itself, Rec Tec throws in a terrific 6-year warranty as well as over 150 pounds of Pellets, which goes a long way towards justifying the cost. The Bull also has a large, 100% stainless steel cooking space which offers terrific durability long-term.

Standard shipping via common carrier "Threshold Delivery" is included in the quoted price. "Threshold Delivery" includes placement inside your front door or garage. Delivery can only be made inside the front door on the ground floor of multi-level housing. Carrier will call or email to set up a delivery appointment. Please include a daytime phone number in the shipping information at the time of check out and please monitor your emails for an opportunity to set your delivery appointment. Deliveries are made between the hours of 8 AM to 5 PM, Monday through Friday, and will be scheduled as a 4 hour window. Extraordinary delivery requirements may necessitate an additional fee to the carrier. NOT INCLUDED: Placement in your room of choice, removal of packing materials and assembly are NOT included.
Yoder pellet smokers maintain a very strong reputation for quality and precision. Based out of Hutchinson, KS, the company prides itself on producing a 100 percent Made in America product that is one of the sturdiest and most reliable brands of smokers available. Check out this Yoder Smokers promo video to get an idea of how they are branding themselves.
You have some solid reviews out there. I have been in pursuit of getting exactly what I want for about 25 years now LOL. Started with a Weber Kettle cooked some great meals on it and made that tasted more like eating a chunk of lump coal 🙁 Over the years I have built a couple 55 gal barrel smokers they were challenging to hold the temp, an old Kenmore stove oven into a propane starter wood smoke unit, a monster 24″ pipeline pipe 5′ long and a warming oven, a 40″ stainless grill made from an industrial engine catalyst that I could direct and indirect cook on and a few other small grills. Working in the oil & gas business and having poor welding skills with a good welding machine in the garage made for some great experiences. Most generally have cooked for 2 to 4 people but have fed up to 70 a time or two.
I bought my second Traeger Grill around Thanksgiving (my last one died after 3 months), spent most of the day assembling it only to find it didn't work. Customer service told me to reset the thermostat, I did and it shut down. I did this routine a few more times with customer service and it kept shutting down, day after day. Traeger reluctantly sent me a replacement grill and promised it would be Fully assembled (I have little use of my left hand and can't work with small parts) Well it showed up unassembled in a bunch of little boxes. Customer service told me 4 times that they would call back with a local Traeger dealer to assemble it. Four promises to have someone come out and not even a phone call. This is the worst customer service from a consumer goods manufacturer I've experienced in years! All BS, all the time! I had the pleasure of returning all the little boxes of parts today to Home Depot for a refund. I wish I had seen all the Traeger reviews 3 months ago when I bought this pile of ... Three months without a working grill because of their cheap Chinese construction. The infomercial looks good, don't do it! Hello WEBER!
Now comes the best part about pellet smokers: they can conveniently do all these three. Coming with a large cooking space and a lid, the top rated pellet smokers would allow you to keep them open or closed, depending on what results you are looking for. With a dedicated space for putting your charcoal, you can use it as a charcoal grill, smoker or a barbecue. Or you can use it like a kitchen oven using the direct fire from the firepot. Finally, it does what it was made for – pellet smoking. Using small hardwood pellets running over the firepot in a corner, this smoker uses a fan to distribute the heat and smoke throughout the grilling area. This indirect heat ensures that the food is slow-cooked and smoked over long periods of time.
The control panel is simple, uncomplicated and easy to use, no codes of crazy steps to remember. Turn the switch on, set the temp once it lights and you are ready to go. On the outside the controls may look simple but behind the scenes it is working to constantly monitor feed rates and temperatures to lock into your set temperature as close as possible. The longer you cook the smaller the adjustments , making this one of he most consistent cookers on the market.
The Vulcan is a Picnic Time original design The Vulcan is a Picnic Time original design and the ultimate tailgating cooler and propane barbecue set in one. Don't be fooled by other similar looking items on the market. Only Picnic Time's Vulcan features a PVC cooler that conveniently nests inside the compartment that houses the portable propane BBQ. ...  More + Product Details Close
With the upcoming and already existing new features, you can achieve an easier and much better smoking experience than ever before. Always look for features that can help bring out the real taste of food, and give you more control and convenience. Keep visiting this page because we will always be the first ones to bring you the newest and the best news about the innovations in grills and smokers.
You are worried about flare-ups: When grilling fatty types of meat on a propane grill, you run the risk of having flare-ups, where the flame gets too high and too hot, burning the meat. You have to keep a close eye on the propane grill to guard against them. But with the Traeger grilling system, the even distribution of the heat and the indirect heating system prevent this problem.
Hello John. Thank you for your comment and questions here! In short, you will not get the same smoke profile on a pellet smoker that you do with your BGE or PBC. That said, I do think there are some ways to mitigate this. Yes, I do feel the Smoke Tube and Mojo Cubes add smoke flavor that is detectable. Fred at Mojo Bricks does good work, and I recommend his products without reservation. This said, I have been happy with the smoke level I see in the pellet smokers I’ve used. Starting low does and ramping up later is a technique I’ve used with success when extra smoke is desired. The Rec-Tec grill gets high reviews across the board. I have no hesitation backing them, along with Green Mountain Grills. Both are made in China, but the companies have great customer service support and strong user communities. I believe each has a well-contributed Facebook group or two.
This is a great pellet smoker! With a few minor tweaks, this thing would be perfect. Ribs, brisket, chicken, pulled pork, sausage, you name it and it comes off of the grates awesome. I've had mine since 2012 and would recommend that you purchase a spare thermocouple in case your's bites the dust in the middle of a smoke (replaced my thermocouple twice since 2012). This thing is built solid with longevity as a guarantee. The customer support at Yoder is unbelievable as well. I have gotten phone calls from them at 8am on Sunday morning when my first thermocouple gave up in 2014. Made in the USA with a commitment on customer support that has been incomparable to anything I've ever purchased! It's a bit pricey compared to the competition but does an amazing job. "The Sauce", with Chef Tom, is a huge help for those just getting their feet wet in pellet smoking. He does an amazing job by keeping it simple and flavorful!
Still loving it after cooking about 100 meals. Thru rain, snow, and the occasional nice day it is still going. Today I'm about to grill brats. My weber grill sits around rarely needed so it's going to get sold. I discovered with quality pellets it can grill just fine to temps up to 450. The camp chef grill cover keeps the pellets dry in the hopper so I don't even take them out unless you want to change flavors. I did have to seal the hopper handle around the rivets to keep the rain out but other than that it is very tight. See the pic makes smoke like crazy.

Am considering adding a pellet grill to my fleet, have champagne taste on a beer budget. Have a smoke hollow smoker (lp) that works awesome, a cheap charbroil gril, and a holland I picked up used. Tried the holland because I got tired of flareups but it is slow, a coffee can over the stacks until it warms up helps but you don’t want to walk away from it that way. I like the idea of something you don’t have to baby sit. Any reviews on the traeger grills? I like the looks of the traeger jr, has nice features, portable and enough room for most of the things I want. Also are these grills affected by wind and do they work in cold weather? I live in ND and like to use them in the winter as long as the temp is above 10 degrees or so.

Multi-position Controller - A step up from 3-position controllers, multi-position controllers feature a knob with temperature settings that go from 180°F to 420°F in 25° increments and may have an LCD display. In addition to more settings, these controllers offer more temperature control. However, they also run on fixed cycles and can only maintain about +/-20°F in ideal conditions—in cold windy weather they are less accurate and reliable. Some versions of these controllers have inputs for meat probes that can monitor food temperatures.


Hey Jay – Yoder makes a great product. Price not being an option, I’d probably go MAK, Memphis Pro (I go back and forth between the two personally!), then the Yoder. I’ve heard good things about the Louisiana pellet grills, just haven’t featured them here so haven’t done a lot of in-depth research. I’m inclined to rate it below the ones I just mentioned – but not by tons. I will say that if American Made is a factor, MAK, Memphis, and Yoder are a go there.
I am a pellet grill newby and a recent convert from the backyard charcoal grill to the Yoder YS640. After a ton of research on pellet grills, I jumped in the deep end with this grill and have won raving Family fans after four grilling adventures. I have never cook ribs...tried three racks using a special rub and several ours on the Yoder...and my wife who isn't fond of ribs was eating the left overs the next day! This grill is easy to use and creates fantastic tasting food. My only regret is that I didn't purchase the grill a lot sooner.
The Camp Chef PG24S uses three cleanup and maintenance systems. The Ash Cup Clean Out System collects leftover ash in a cup for easy cleanup. The Grease Management System instantly drains grease into a bucket for easy disposal. Finally, the Pellet Purge System helps you clean out pellets from your auger with ease. Cleaning up has never been so easy.
Hey Todd – what pellet grill do you have? Also, by short cooks, how long are you talking? Have you looked at the burn pot? If it’s overfilled, you may need to vacuum it out, along with the interior of the cooker. Then, put 10 or so pellets into the burn pot and start it up again. See if that helps. There should not be much if any ash in the food chamber area or on the food. At least not in my experience.
Because the burn pot is small, there is usually a hot spot directly over it. Some units have an optional perforated section above the burn pot so you can put the meat over direct flame, but the ones I've tested still do not sear properly. And there is no way to set up a 2-zone cooking system with a cool zone. As with most other grills and smokers, the differences between lower and upper racks is not huge, so think of it as one heckuva indirect heat convection smoker with precision temperature control.
Recently bought portable Traeger ptk+ smoker as camp a lot. Food is amazing though grill size better suited for 2-4 ppl and you can’t fit a large roast. However cooked a rack of ribs, several chickens and burgers. Food comes out amazing. You do need electricity hookup camping and it drains too much power to run off cars dc socket. $300 and of you call them to order v online they will throw in free weather cover free shipping and some rub. It does take up some room in car so beware if you have tiny vehicle. Buyer beware racoons love smoked food so remove your trash bag with bones from campsite before retiring, as we found out the hard way
Remote Accessibility: This level of control and observing is critical on the grounds that the container does not generally sustain the pellets into the wood screw accurately and the fire in the firepot can go out. The Davy Crockett will tell you that the container is not sustaining wood pellets and that the temperature is dropping. The Davy Crockett application will reveal to you something isn’t right.
Hello Mark! Thanks for commenting here. The Kalamazoo Hybrid Grill looks like a BEAST! If you can swing it, I’d go for it. I truly enjoyed cooking on the Memphis Grill, which is to date the most high end pellet grill I’ve used. It offered a nice blend of professional grade convection with the wood fire taste of the pellets. The Kalamazoo hybrid really does seem to offer one step beyond with the addition of charcoal and wood chunks. I see that Derrick Riches of About.com stands behind the Kalamazoo brand. You’re hard pressed to get a better endorsement of a grilling product than that! Keep me posted at kevin@bbqbeat.com and let me know how your search goes! 🙂
Traeger wood pellet grills pack big hardwood flavor, from sweet cherry, to savory mesquite, into everything you grill, smoke, bake, roast, braise, & BBQ. Traeger’s wood pellets are made with 100% pure, natural hardwood giving you authentic flavor and nothing else. Grilling has never been easier—just set it and forget it and let the Traeger work its wood-fired magic.
I have always been a believer: “do what you love and you’ll never work a day in your life”. I’ve been lucky enough to use my professional experience in the meat industry over the past 20 years to create a business where I love to go to work. Smoking Meat Geeks is all about bringing people together that enjoy food as much as I do. We provide a place for everyone to share thoughts, ideas, and recipes; to be a go-to spot for cooking inspiration. Feel free to leave a comment, say hello, or provide any tips. There is no right or wrong input, as long as you’re engaging, you’re a Meat Geek!
My wife and I purchased this over the weekend. Been wanting this grill for a while. $349.99 includes cookbook, 3 years warranty +costco visa warranty. They also had the lil tex and the other bigger grills at reasonable prices. Links are for the locations for their "roadshow" in order to capture the prices. Technically doesn't come with the cover but I convinced the rep to throw one in.

You’re concerned with ongoing costs for fuel and power: The wood pellets used with Traeger grills are more expensive than propane or charcoal. You can expect to spend $1 to $3 per grilling session using wood pellets. Propane is far less expensive to operate in a grill, while charcoal fits somewhere in the middle of the cost range. And beware of cheap pellets from third-party manufacturers that contain softwoods like pine. They burn much faster than hardwoods, so the end cost won’t be that much different because you’ll use more of them. And they can introduce unwanted chemicals and contaminants to your food. You will also have some electrical power costs with these Traeger pellet grills.


Have you reviewed at all the Grilla Silverbac? If so, does it not make your list because it isn’t as good a quality as those you have picked? I mean, when I look online for reviews of those who have bought them I haven’t found anyone disappointed with theirs, but perhaps they haven’t been out as long to have a track record? I’m so confused at this point as to which to buy with PID or no PID (some say smoke does better without one), thickness of metal, etc.
Hey Ben! Cool re: your Camp Chef! Pellet smokers produce a light smoke as compared to stick burners, gravity fed smokers, Ugly Drum Smokers, etc. Most feel that the smoke provided is enough. If you need more – check out the Amazn Tube Smoker. You can find the Tube Smoker and Cookin’ Pellets via this link. Look for the Pellet Smokers and Pellets links.
In some ways, it’s surprising that something so small could be the culprit behind so many problems on a hi-tech cooker like a pellet grill. Then again, pellets are your grill’s fuel and using bad pellets is like using subpar charcoal in a kamado, and it can cause the same problems—too much ash is produced, making it hard to hold a steady temperature and snuffing out the oxygen supply to the fire.
Once it reaches the ideal temperature, it uses an Internal Temperature Sensor to maintain it throughout the cooking process. Forget about checking on the status of your grilling every few minutes, this unit makes sure your food is cooked thoroughly and evenly — no babysitting needed here! This way, you can enjoy your time with your friends, which is what a BBQ party should be.
Traeger Smoker – Buyer beware. My Traeger stopped working both times I’ve used it. It just stops after about 2 hours. Traeger’s response is their pillory is they don’t make refunds. The nearest service is 3 hours away and it’s just too far for them. They said the solution to it stopping is for me to partially disassemble it when it stops and vacuum out the burner pot. They said they would talk me through some troubleshooting. They offered to send me replacement parts but said they don’t think it will help. I can’t return it, they can’t determine a fix for it. I’m supposed to just eat the $830 cost for a smoker that doesn’t work.
The Pit Boss Wood Pellet Series offers superior The Pit Boss Wood Pellet Series offers superior cooking at an affordable cost. Fueled by 100% natural wood pellets Pit Boss grills use fan-forced convection cooking to perfect your BBQ experience. The PB340 features 341 sq. in. of porcelain coated cooking surface and is perfect for individuals or small groups. ...  More + Product Details Close
Editor-in-Chief Sean McCoy is a life-long outdoorsman who grew up hunting and fishing central Wisconsin forests and lakes. He joined GearJunkie after a 10-year stint as a newspaperman in the Caribbean, where he learned sailing and wooden-boat repair. Based in GearJunkie's Denver office, McCoy is an avid trail runner, camper, hunter, angler, mountain biker, skier, and beer tester.
My wife and I were one of the first buyers of the YS640 in 2010. We had owned a couple of gas grills that, of course, eventually rust out. My wife saw the YS640 at the Kansas State Fair and called me and said that I HAD to look at this smoker! At first, the smoker had many problems--inaccurate temps, huge swings in temps, etc. Don and Joe kept working on the problems and installing updates--never charging us for updates or service calls. Finally, in about March of 2011, they installed the update that really was the solution. Since then, the YS640 has been a consistent workhorse that does everything as advertised. Built like a tank. built to last. Don and his staff stuck by his product and by his customers. In this day and age, customer service is uncommon. By the way, I thought the YS480 would have been big enough, but my wife said, "our family isn't getting smaller,".....I'm very glad we got the 640 and the second shelf. I have needed it many times. Thanks Don!
Got the Traeger Pro grill. I was so excited after seeing all of the commercials, unfortunately once I got it together it did not work. No heat on the glow rod no fan nothing. The only thing that worked was the auger and the front panel lights up. Called customer service spent 2 hours on the phone for them to tell me what I already knew they did not work. I told the man on the other end of the line that if it could not work out of the box I did not want it, he stated no returns. Now I am stuck with it. He says, "I will send you the parts needed you can replace them."
BBQ pellets are 100% natural hardwood, but that doesn’t necessarily mean the pellets are 100% of the type of wood listed on the bag. When you buy cherry wood chips or chunks, that wood is 100% cherry wood. However, when you buy cherry wood pellets, they’re usually a blend of cherry and another wood, such as oak or alder. While that may sound deceptive, there are good reasons for this practice.

You then simply select your desired temperature via the digital controls and relax, safe in the knowledge that the temperature will stay steady and there won't be any dreaded hot or cold spots. This consistence is achieved through the efficient temperature control system and automated auger. This ensures a deep smokey flavor is embedded in your meat every time.
Hey Oscar, based on what I think and my discussion with my buddy Shane Draper of Draper’s BBQ, you’ll probably only need to run 14 hours for a brisket cook – given the convection nature of your pellet grill. You’ll probably go about 1 lb per hour or a little less – depending on the weather and other variables you mentioned. Again, pellet cooking is a little bit give and take where you’re getting ease and a more set it and forget it cook experience in exchange for some additional fuel use.

In 2010, I sprung for a discounted Rainer with $80 in tip money and a pro deal through the whitewater rafting company I worked for. It was an expensive purchase for me at a time when my monthly food budget was around $60. But hey, along with a Roll-a-Table, two chairs I “borrowed” from the rafting company, and my cooler, I had almost a full kitchen that I could deploy from the back of my truck. And the Rainier quickly proved a wise investment.
The smoker does not hold temperature. I called the service dept and they sent a new controller card and it does not hold temp either. When I contacted the service dept they told me that the grills do not hold temp at the 225 degree setting. If you look at all the Traeger literature and cookbook and recipes all say to smoke at 225. As does every other smoking cookbook. So Traeger manufactures and sells a known defective product. DO NOT BUY TRAEGER.

My traeger has had some good moments but it very unreliable. I really do not enjoy cooking with it. I have no confidence in the temp readings and the smoke control. Every time I open the lid the temp drops like 200 degrees. I'll smoke at the "smoke" setting but as soon as I turn it to 225 it spikes to like 300-500 degrees. Wtf? I thought this POS was supposed to be a set it and forget it type smoker. Very unreliable. Temp fluctuates so much and if there is even a slight breeze the temps just go up and down up and down. The pellet feeder is garbage. It will all the sudden just start smoking like crazy because the pellets have jammed into the burner. Completely ridiculous smoker. I use it still but only when I can sit and watch the feeder. The guys comment below is true about the feeder always just using the middle pellets. I always have to check it and push the pellets to the center. Some simple engineering would change this. Never again will I purchase a traeger. There are much better options out there and better price.
You want a set-it-and-forget-it option: Traeger grills work best when they’re allowed to cook and smoke the food over long periods of time. As long as the system has fresh wood pellets in the hopper to feed the fire box, it will be able to maintain a steady temperature. So you can set up the grill and then leave it for half an hour, a couple of hours, or even longer, something that’s difficult to do with other grilling systems.
Since wood chips are by-products of carpentry and woodwork, they are not only inexpensive but are also helpful for the environment since you’re using up all the parts of a tree. Its death wouldn’t go in vain! If you’re looking to learn more about the types of available wood chips and what kind of flavors they impart with, feel free to check out our post on that topic.
What’s more, it has an LED display with a Digital Elite Controller for temperature control. Judging by its ratings, unlike the other grills on this list, its temperature and quality controls work just fine. This grill also has an electronic auto-start ignition and easy-to-clean grill gates to boot. Its quality control isn’t perfect though, and some faulty units slipped through the cracks.
However, it does not mean that you stop grilling with wood pellets. You can minimize this risk by avoiding flare-ups and over-charring the meat. If the meat over-burns then it does not only spoil the taste but is a risk to your health. Moreover, the flavored wood pellet smoke is also a risk, even though it can enhance the taste of the food. This is because it contains carcinogenic elements that are unhealthy for you. One such element is the polyaromatic hydrocarbons or PAHs. Besides, you can find this element is most processed food products but its concentration is high in wood smoke.
Hello Mark! Thanks for commenting here. The Kalamazoo Hybrid Grill looks like a BEAST! If you can swing it, I’d go for it. I truly enjoyed cooking on the Memphis Grill, which is to date the most high end pellet grill I’ve used. It offered a nice blend of professional grade convection with the wood fire taste of the pellets. The Kalamazoo hybrid really does seem to offer one step beyond with the addition of charcoal and wood chunks. I see that Derrick Riches of About.com stands behind the Kalamazoo brand. You’re hard pressed to get a better endorsement of a grilling product than that! Keep me posted at kevin@bbqbeat.com and let me know how your search goes! 🙂

One thing we humans tend to forget amidst hustle bustle of our fast paced and commercial lives is that we should earn to live, not live to earn. So I think it is high time you ditch your shoe-box of an office behind for a day and live. Spend a day with your family at the park, or maybe catch up with your childhood friend over a beer or two and start doing barbecue. You cannot even begin to imagine how much spending some quality time with your loved ones can help you and them, revive and replenish the monotonousness. And there isn’t a better way to mingle than over a small get-together with some amazing food and great company cooked on your pellet grill.
The Silverbac wood pellet grill has a heavy-duty 12-gauge steel body and 14-gauge stainless steel lid, which makes for better heat retention and durability. This type of beefy construction is what you'd expect to find in a grills at this price point. The digital control panel is accurate every 5 degrees and the large 20-lb. hopper can hold enough pellets for your longest smokes. With nearly 700 inches of cooking area in the Grilla, you'll be the most popular house on the block.
The Dyna-Glo Compact Charcoal Bullet Smoker boasts versatile The Dyna-Glo Compact Charcoal Bullet Smoker boasts versatile cooking options and thorough heat distribution in a compact space. The removable middle section offers grilling and smoking functionality. This smoker offers a maintenance free cooking experience with a high capacity galvanized steel charcoal and ash chamber. For easy internal access simply ...  More + Product Details Close
Ok, so where do I start..... Last September or so, I bought my Traeger at the local Costco during one of the Traeger road shows. I heard wonderful things about them. Did the research, they are pricey, but decided to take the plunge and plop down the $750.00 for a new grill and a couple of bags of pellets. Assembly was way harder than the Traeger rep told me it would be. It took me about 4 hours start to finish to get it assembled. Once assembled, I did all the break in "burning" and we made our first meal, a whole chicken. I have to admit, it truly was yummy! Then over the next couple of months we made 4 or five other meals with it and we we actually very happy with the results. Then came the holidays...... We made one of the Ham recipes from a Traeger cookbook. About half way through the process I looked outside to see my grill totally engulfed in flames. I shut the grill down and fortunately salvages most of the ham for Christmas dinner. The grill itself was about 60% destroyed. I called Treager the next day just to find out what happened. The customer service guy way REALLY nice. He said, "Don't worry. We stand behind our product 100%." Wow was I impressed! He told me he would email me instructions on how to make a claim. He even told me he would send me a new thermometer ( my Christmas present one was destroyed by the fire). He did everything as promised! Now, jump ahead to my actually trying to get my Traeger replaced. Per the email, I called Traeger customer service expecting the same service I received right after Christmas. NOPE! I spoke with Frank (Carson) I believe. He did everything from accuse me of shutting my grill off and turning it back on incorrectly (impossible since I was in the house) to not cleaning my grill. Neither of which were correct. He basically made me feel like my grill was unsafe! His attitude was HORRIBLE! He was rude and condescending. A nightmare to work with! I did not get my grill issues resolved until I spoke with his boss Andrew. Way more than I felt was necessary. Fast forward to today. Finally got my new Traeger running again. Had an issue with the smoker temperature. So I called the toll free Traeger customer service line. Low and behold, who answers my call at Traeger customer service? Frank! He is still nasty and ended the conversation with "Hopefully you do not burn your grill up again!" Nice guy! Dude, being a smart aleck didn't exactly earn you any points. You should be ashamed of your self! Bottom line: Love my Traeger. But customer service person Frank is HORRIBLE to work with! Everyone else there is so nice. Why on earth do they keep someone who is supposed to be helping customers, when he has such a horrible and nasty disposition. I will keep my Traeger but hope I NEVER have to speak with Frank again. One star for him!
I talk with a lot of teams out there, and I know for certain that some of them have turned to my buddy Fred Grosse’s MojoBricks to boost their smoke profile when using pellet grills. In fact, of the teams who win with Pellet Smokers – I’d wager at least a quarter of them to maybe half have used MojoBricks to round out their final product. I really like Fred as well – which makes it a pleasure to include his products in this grouping of pellet grill reviews.
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