REC TEC Grills was born in Augusta, Georgia in 2009 by lifelong friends Ray Carnes and Ron Cundy. The pair made it their commitment to build high quality grills and sell them at reasonable prices. But that was only the beginning of their story. The rest of the promise was to treat everyone like family and provide them with world-class customer service. With those two fundamentals in place, the REC TEC Family was born and the REC TEC Lifestyle started to flourish. Your feedback as members of the REC TEC Family and your living the REC TEC Lifestyle has helped this family grow and become that special bond that binds us all together. Thank you to all of our current and future REC TEC Family members. It just would not be the same without you all.
Bought Junior Elite 20 pellet grill at Costco special sales event. Took it home and it simply wouldn't get up to temperature to ignite the pellets. Auger made extremely loud noises and then simply refused to operate. Packed it back up and returned to Costco with no problem. They had no inventory so I called Traeger. Woman on phone was very pleasant and helpful. Asked if I could get Traeger to simply replace the grill at the same price I purchased it for. Her supervisor said no and if I wanted it for that price I would have to drive to another state and purchase it at one of their event presentations. Made no sense to me why they would sell it to someone else for the "event" price but not to me who had already done. Poor customer support and silly supervisor. I will look elsewhere.
Just like your kitchen oven, a pellet grill must keep a consistent temperature in order to produce great food. To get tender brisket, the temperature needs to stay as close as possible to 250°F for the entire 12-plus hours its cooking. A pellet grill’s ability to do that is largely determined by its control board, which is essentially the brains of the pellet grill. There are different types of controllers, and their precision and consistency varies. Most can hold a consistent temperature in ideal conditions, but not all controllers can maintain a tight temperature in the cold, wind, and rain.
I had hung my hat on the Yoder and had even contacted the factory and a couple of distributors in the DFW area. Then I did my usual, search craigslist and see if anyone is moving and selling their unit. Low and behold a Memphis Pro!!! Story was brand new, bought for a built in and now cannot use it now. Brand new but you may not have a warranty though. Price… wait for it! $1600!!! You got to be kidding! Scam?? Ok well I will contact him. Surprisingly he had it advertised for a few weeks and only had a few contacts but none serious. Ok, I will come look and if you can plug it in and show me the controller works I will take it. Called the factory and they were quite responsive. They said we probably won’t warranty the controller because we don’t know the history but it will depend on the failure. Everything else we will cover. So right before Thanksgiving headed to Dallas and it basically all looked brand new, plugged in and it did everything you could do without burning pellets.
Pellet grills preheat quickly, so you can start cooking almost immediately, and the pellets are available in a number of woods, for different smoke flavors. The smoke has a subtle wood-fired flavor with less of the acrid flavor that comes from standard wood or charcoal. For the maximum smoke flavor, it’s best to cook at a temperature lower than 250 degrees, while higher temperatures cook faster with less smoke.