I recently purchased a a Smoke Hollow pellet grill from Sam’s. Seems like quality is good and it was recommended by a friend. Temperature control has issues. I called for customer service a couple of times and they sent a new thermostat. Still can’t get temperature to to hold at setting. Am I missing something? Told to start and let preheat for 10 minutes and then move to desired temperature. Tried setting new thermostat at 190 and let it go for 15 minutes and it was back at 230 when I checked it. Any suggestions?
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I purchased a Traeger 34 inch smoker a month ago and it has never worked correctly. I called customer service several times and the bottom line is that if I want to have it serviced, I have to load it into my car and drive it to Long Beach. There isn't a service dealer in the entire City of Los Angeles! Going to return it to Home Depot. Buy any smoker other than a Traeger.
The monster of the Traeger Pellet Grill line, the XL boasts 850 square inches of cooking space, which is big enough for a small whole hog or 16 racks of ribs. At around $2,000USD, this is Traeger's largest and most expensive pellet grill. The pellet hopper holds more than 42 pounds of pellets in front of the cooker, under what serves as a work space. This is big enough for catering or competing, but ultimately it is still a Traeger which means a little less than ideal quality.

As a new and nervous cook or just a busy one, it is always a struggle to get the results you want without having to tend to a grill or stovetop all day long. Luckily, Pellet Grills offer a convenient solution. These foolproof devices allow you to truly set it and forget it. Whether you crave perfectly grilled spare ribs or smoked pork butt, Pellet Grills allow you an unprecedented degree of control over the temperature and cooking style you want. What’s more, Pellet Grills are a terrific way to infuse your food with the real flavor of wood smoke, whether it be hickory, mesquite or maple. Unlike gas grills, the flavor is right there in the fuel with wood-pellet grills.


From the second I ordered the YS640 to the day it arrived the service and dialogue with ATBBQ was first rate. They actually care about the customers service experience! One word of caution for anyone thinking about buying this beast. Make sure you have someone strong to help you unload it off the pallet! My neighbor was amazed at the heft and build quality!

Purchased my grill last fall at Costco, overall it works OK, some meats like Lamb Chops are just delicious. However, customer service seems to be deteriorating as the company is having success. My kids recently purchased me an add on to my Pro 34, a cold smoker. Traeger sells this but does not support it. The installation instructions are incomplete, I was sent parts that do not go with the unit, then customer service couldn't figure it out, this went on for weeks. After getting it installed, I asked for some instructions or recipes on how to use it, there are none. The old cover does not fit now, and Traeger does not sell one to go with a unit with a cold smoker, or plan on doing so. After a web search, I found one at Charbroil that kinda fits. Also, I just saw the same model at Orchard Supply, it now comes with more shelves and upgrades which I now have to buy as extras.


While many people enjoy pellet grills, some find it difficult to use pellets to produce true, flavorful steaks and barbecue since the fuel often lacks the same flavors as traditional grills. That smoky, wood flavor many steaks have is not impossible to get with the right pellet grill however. The Z Grills Wood Pellet Grill sports a combined grill/smoker setup with temperature control for the best pellet grilling experience available.
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