First things first, this is not post against the Traeger grill/smoker. I love the foods I have experienced from it. This is strictly about the customer service FROM TRAEGER (not amazon) I have received from them. I purchased a grill for my parents right before Xmas. I was happy to get this for them, but upon putting it together we noticed a huge dent in hopper and the under crate all dented in. Box was in perfect condition(Pics below)
My traeger has had some good moments but it very unreliable. I really do not enjoy cooking with it. I have no confidence in the temp readings and the smoke control. Every time I open the lid the temp drops like 200 degrees. I'll smoke at the "smoke" setting but as soon as I turn it to 225 it spikes to like 300-500 degrees. Wtf? I thought this POS was supposed to be a set it and forget it type smoker. Very unreliable. Temp fluctuates so much and if there is even a slight breeze the temps just go up and down up and down. The pellet feeder is garbage. It will all the sudden just start smoking like crazy because the pellets have jammed into the burner. Completely ridiculous smoker. I use it still but only when I can sit and watch the feeder. The guys comment below is true about the feeder always just using the middle pellets. I always have to check it and push the pellets to the center. Some simple engineering would change this. Never again will I purchase a traeger. There are much better options out there and better price.

For a large-sized smoker, the Camp Chef SmokePro SE delivers excellent, smoky-tasting flavor that even beginners can accomplish. This is largely due to its automatic temperature control features and grease management system, allowing you relax while it cooks for you. With minimal cons (only weight and pellet price), this is a definite hit among professionals and newbies. The SmokePro SE is an unquestionable bang for your buck kind of purchase.
With the Camp Chef PG24S, you won’t have to constantly refill your hopper. Your pellets will be used as efficiently as possible, as this product comes with a hopper that can hold up to 18 pounds of wood pellets. With the digital heat control system, it instantly feeds the pellets into the grill to maintain the ideal cooking temperature. This ensures that food is cooked most satisfyingly.
Rec Tec Wood Pellet Grill boasts a cooking area of over 1000 sq. inches. However, that area is calculated from its optional cooking shelf. Without it, the cooking area is roughly around 700 sq. feet. This removable shelf can allow you to increase your cooking area if you’re trying to cook patties, steaks, chicken pieces and items as such; or they can be removed for granting a greater volume of space for smoking brisket or whole turkeys.

I recently purchased a a Smoke Hollow pellet grill from Sam’s. Seems like quality is good and it was recommended by a friend. Temperature control has issues. I called for customer service a couple of times and they sent a new thermostat. Still can’t get temperature to to hold at setting. Am I missing something? Told to start and let preheat for 10 minutes and then move to desired temperature. Tried setting new thermostat at 190 and let it go for 15 minutes and it was back at 230 when I checked it. Any suggestions?

This is a nice article for people new to pellet grill/smokers. Like jennifer, we have a vermont cast ing cast iron gas grill that has ‘rotted out’ internally. Calls to vermont cast ings has resulted in ‘we no longer support, make or sell parts for grills made before 2008’ and other run arounds. As a result we are looking for other options. We like the cast iron grills and grill heat but are considering other options, (Webber, Pellet, gas).

The wood pellet grill features a dual rack design with a 513 square inch main cooking surface and 187 square inch warming rack. With a 20-pound hopper capacity, the grill has plenty of space for wood pellets to keep grilling during long event and parties when you have many mouths to feed. An automatic pellet feeder makes it easy to maintain the desired temperature, so you can focus on just the grilling itself.  
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