Bought Junior Elite 20 pellet grill at Costco special sales event. Took it home and it simply wouldn't get up to temperature to ignite the pellets. Auger made extremely loud noises and then simply refused to operate. Packed it back up and returned to Costco with no problem. They had no inventory so I called Traeger. Woman on phone was very pleasant and helpful. Asked if I could get Traeger to simply replace the grill at the same price I purchased it for. Her supervisor said no and if I wanted it for that price I would have to drive to another state and purchase it at one of their event presentations. Made no sense to me why they would sell it to someone else for the "event" price but not to me who had already done. Poor customer support and silly supervisor. I will look elsewhere.
Thanks Kevin. I am about to buy both a 5 burner gas grill and a smoker for a new bbq island. Rather than buy both, will one of these higher end pellet grills take the place of a traditional propane grill? I can apply the funds for the gas grill to a higher end pellet if it can really do double duty. It has to be able to cook burgers and dogs and steaks etc. Just like a gas grill though. Thoughts?
When it comes to the material design of a pellet grill, the material is one of the most important aspects to consider for many reasons. First of all, the material has to be able to withstand extremely high temperatures and also be able to cook properly without the heat escaping the grill. With that said, the exterior or the grill has to be able to withstand high temperatures so the color does not peel, rust, or other defects. With that in mind, we discovered that all pellet grills have to be designed from some of the most important materials in the industry, so they can withstand the test of time. Alongside this, pellet grills are built to last so individuals can enjoy them for years to come. When it comes to the exterior craftsmanship of a pellet grill, the most common material is a powerful steel construction. Steel is also known as one of the most powerful and durable materials in the industry today. However, steel does rust if it is exposed to water. Therefore, many quality brands have powder coated the steel so it can be water resistant and does not rust easily.
I bought my second Traeger Grill around Thanksgiving (my last one died after 3 months), spent most of the day assembling it only to find it didn't work. Customer service told me to reset the thermostat, I did and it shut down. I did this routine a few more times with customer service and it kept shutting down, day after day. Traeger reluctantly sent me a replacement grill and promised it would be Fully assembled (I have little use of my left hand and can't work with small parts) Well it showed up unassembled in a bunch of little boxes. Customer service told me 4 times that they would call back with a local Traeger dealer to assemble it. Four promises to have someone come out and not even a phone call.
Pellet grills come in many different sizes with a variety of features. To take the top spot among pellet grills, the Camp Chef SmokePro DLX Grill offers the best combination of grilling space, heat control, and easy-to-achieve flavors that will create tasty meats time and time again. The grill makes cooking with pellets quick, easy, and enjoyable no matter how much skill you have on the grate.