I have a pro series Traeger. Both casters broke with minimal use. Bought new casters from Traeger. Neither one fits correctly and were very difficult to install. Casters came without instructions, so I had to guess. I went to u tube and found that people had to build a whole new leg assembly just to fit on new wheels that were not made for this smoker. I do not want to spend four hours of metal work to simply replace the casters that Traeger should have gotten right in the first place. Can of worms! Take that Traeger!
Ok, so where do I start..... Last September or so, I bought my Traeger at the local Costco during one of the Traeger road shows. I heard wonderful things about them. Did the research, they are pricey, but decided to take the plunge and plop down the $750.00 for a new grill and a couple of bags of pellets. Assembly was way harder than the Traeger rep told me it would be. It took me about 4 hours start to finish to get it assembled. Once assembled, I did all the break in "burning" and we made our first meal, a whole chicken. I have to admit, it truly was yummy! Then over the next couple of months we made 4 or five other meals with it and we we actually very happy with the results. Then came the holidays...... We made one of the Ham recipes from a Traeger cookbook. About half way through the process I looked outside to see my grill totally engulfed in flames. I shut the grill down and fortunately salvages most of the ham for Christmas dinner. The grill itself was about 60% destroyed. I called Treager the next day just to find out what happened. The customer service guy way REALLY nice. He said, "Don't worry. We stand behind our product 100%." Wow was I impressed! He told me he would email me instructions on how to make a claim. He even told me he would send me a new thermometer ( my Christmas present one was destroyed by the fire). He did everything as promised! Now, jump ahead to my actually trying to get my Traeger replaced. Per the email, I called Traeger customer service expecting the same service I received right after Christmas. NOPE! I spoke with Frank (Carson) I believe. He did everything from accuse me of shutting my grill off and turning it back on incorrectly (impossible since I was in the house) to not cleaning my grill. Neither of which were correct. He basically made me feel like my grill was unsafe! His attitude was HORRIBLE! He was rude and condescending. A nightmare to work with! I did not get my grill issues resolved until I spoke with his boss Andrew. Way more than I felt was necessary. Fast forward to today. Finally got my new Traeger running again. Had an issue with the smoker temperature. So I called the toll free Traeger customer service line. Low and behold, who answers my call at Traeger customer service? Frank! He is still nasty and ended the conversation with "Hopefully you do not burn your grill up again!" Nice guy! Dude, being a smart aleck didn't exactly earn you any points. You should be ashamed of your self! Bottom line: Love my Traeger. But customer service person Frank is HORRIBLE to work with! Everyone else there is so nice. Why on earth do they keep someone who is supposed to be helping customers, when he has such a horrible and nasty disposition. I will keep my Traeger but hope I NEVER have to speak with Frank again. One star for him!
Ease of Use: At first, the unit appears somewhat mind boggling to use however when you get over it the first occasion when it turns out to be very simple. For one thing, there is a get-together video instructional exercise from the maker’s site for a less demanding get-together. Else, anybody that has used a BBQ before wouldn’t have any type of trouble with the unit.
I purchased a Traeger 34 inch smoker a month ago and it has never worked correctly. I called customer service several times and the bottom line is that if I want to have it serviced, I have to load it into my car and drive it to Long Beach. There isn't a service dealer in the entire City of Los Angeles! Going to return it to Home Depot. Buy any smoker other than a Traeger.
A: Now, this next key question is one of the most asked questions and we can see why. For the new individual that wants to know how long pellets will last. There really is no overall actual answer because it all depends on the size of the grill and the heat that the grill is on. With that said, a nine-pound bag of pellets can last as long as 2.5 hours at a heat of about 225. However, the higher the heat the quicker it will cook.
My propane smoker lived a good life, but after just 18 months it's another rusted out piece of junk that's was unsafe to use. I wanted to replace it with something that would last so I began researching the internet. I was delighted to stumble upon 1) pellet smokers and then 2) the Yoder 640. This is a premium price item that had me wondering if I should spend that much, but I was sold by the online reviews and YouTube video's. ATBBQ had it at my house in less that 5 days and the build quality, ease of use, and the food it helps produces are all second to none. I'm thrilled companies like Yoder can build the best products in the industry right here in America! Its a large investment in cooking, but worth every penny.
Yoder Smokers has overcome this challenge with their YS Series of pellet grills outfitted with their direct grilling package. When fit with this package, the grate temperature on the left side soars past the 700-degree mark and produces those coveted steakhouse quality grill marks, fast cooking times, intense caramelization, color and texture common to cooking over an open fire or gas fired grill.
The completed transaction enhances Vista Outdoor's position within one of the camping market's most attractive categories, complementing its already broad portfolio of 50 brands in shooting sports and outdoor recreation. Wholesale dollar sales in the camping category grew at a 6% Compound Annual Growth Rate (CAGR) from 2010 to 2015 (source: Sports & Fitness Industry Association). Camp Chef's sales growth has been fueled by a strong product development pipeline and user-friendly products.
Hey Brad, you’ve got 3 great grills there. Rec Tec has the edge on Pellet quantity. I like the build quality and support on the Grilla a bit better, especially with the extra insulation and updated comp wheel set up. Figure 10 min or so to get to top temps. Just remember to drop to around 300 F temp setting before going into the shut down cycle on any pellet grill if you’re cranking it up to the highest setting.
Pellet grills preheat quickly, so you can start cooking almost immediately, and the pellets are available in a number of woods, for different smoke flavors. The smoke has a subtle wood-fired flavor with less of the acrid flavor that comes from standard wood or charcoal. For the maximum smoke flavor, it’s best to cook at a temperature lower than 250 degrees, while higher temperatures cook faster with less smoke.