I filed my complaint with American Express. AMEX was absolutely AWESOME......!!! I gave AMEX copies of everything I sent Trager and it's CEO who never answered me. AMEX gave them 30 days to respond and they did not. So the grill was FREE.!!!!!!, and I could care less. Tells you a lot about their CEO and their method of doing business. CEO is Multi-Milllonare living in Salt Lake City and is just playing the numbers!!!!! Hot shot from a HeadPhone company, Skull Candy, who usually gets away with ignoring customers. Clearly don't care about customer satisfaction. Buy another makers grill. Save yourself a lot of headaches. Louisiana Grills are much better quality.
Brad Barrett at Grill Grates makes a fantastic product. Reverse searing 2″ steaks and chops (or thicker) works great on pellet smokers as you can get the internal temp up to 10-15 degrees below your desired finish temp, remove them and loosely wrap / cover in foil, crank up the smoker with the grates on to say, 400 degrees, and then sear off your protein getting great grill marks with little to no sticking at all. Huge fan of Grill Grates.

I use to have a charcoal/wood fired smoker and it was a nightmare maintaining temperature especially on a long brisket cook. Instantly I've fallen in love my YS640 coupled with a fireboard. You literally set the temp load it up and walk away with no stress or worries about maintain temperature. It provides great smoke flavor too. Yes it is an expensive purchase but that is because this thing is built like a tank and will last for decades.


The grill is plated with beautiful stainless steel that gives the grill a refined and impressive look. The huge cooking area includes 570 square inches of surface area. That’s enough to hold 20 burgers or 4 rib racks! It also contains a second warming rack and bottom shelf that provides the grill stability and extra storage. This version comes with a sear box that can reach temperature of up to 900 degrees Fahrenheit, which caramelizes your food. There’s a cheaper version without a sear box that costs around $200 less if a sear box isn’t a necessity for you. Additionally, the legs are built with extreme thickness giving the grill a grounded base. The caster wheels add portability to the grill so you can find that perfect place in the backyard.
Controlling temperature is the best way to get the desired piece of cooked meat. This smoker grill has a built-in thermostatic control and a digital thermometer, so that means you won’t have to do much guesswork during barbecue. If the sensors sense a fall in temperature, more wood pellets are added to the burner, which allows you to place the meat on grill and relax.
Pellet grills preheat quickly, so you can start cooking almost immediately, and the pellets are available in a number of woods, for different smoke flavors. The smoke has a subtle wood-fired flavor with less of the acrid flavor that comes from standard wood or charcoal. For the maximum smoke flavor, it’s best to cook at a temperature lower than 250 degrees, while higher temperatures cook faster with less smoke.
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