There’s so much about this grill to love, but one aspect that gets RAVE reviews is the customer service. Rec Tec has pretty much the best customer service in the industry. First off, there’s a 6 year warranty, meaning, they expect their product to perform. But in the unlikely case that you have issues, their customer service is incredibly fast to respond, is available even on the weekends, and believe it or not, the owners even provide their cell phone numbers so they can help you through a problem when you’re stuck. Incredible!
Hey Tom, first, thank you so much for reading the article and expressing your approval of it. It means a lot to me that the information posted on this site is useful for the people. To your question about pellet grills, yes. You must always use BBQ grilling pellets with these cookers. You cannot use raw wood with them. However, should you find yourself with access too hard woods like Hickory or maple, or fruit woods like apple, cherry, or peach – this is something that could be readily used in a charcoal smoker.
The Sense-Mate feature is another one of the best additions to this smoker: it is a thermal sensor system that monitors and reads the internal temperature of the grill within 5ºF of the actual temperature! Once you set your desired temperature using its digital controls, the Sense-Mate technology reads and monitors the temperature, while displaying it on the LCD display. Sense-Mate makes sure that heat is kept at a constant temperature, so whether you are cooking at 150ºF or 550ºF, you can rest assured that your meats will be evenly cooked.
Hello.. You recommended a couple weeks ago to go with a GMG grill and that is the one I’m going with. I’m just a little torn between the DB and JB. They are only $150 apart but I’m not sure if the bigger size is worth the money when I can spend that on a cover and some pellets. Do you think the bigger size is worth it for a back yard smoker with the occasional party? I know people say bigger is better but I went bigger with my previous barrel smoker and it was much harder to keep an even temp with the bigger size. I would have went smaller given the chance. Thanks for any input!
Kevin: I have a gas smoker but would like a wood pellet smoker. I’m looking at Traeger Lil Tex (due to price) but I read about Blazn Grill Works, Grand Slam, made in USA, stainless steel grates and a control unit that is very good. Cost about $1195, can’t find dealers so called and talked with the owner. What I read on web site sounds good. He claims on his short video that his auger is the best and doesn’t put torque on the drive due to the design. Any thoughts on this unit? Any advice would be appreciated. Still looking at the Yoder YS640 as price is very similar.

Since wood chips are by-products of carpentry and woodwork, they are not only inexpensive but are also helpful for the environment since you’re using up all the parts of a tree. Its death wouldn’t go in vain! If you’re looking to learn more about the types of available wood chips and what kind of flavors they impart with, feel free to check out our post on that topic.

This maker of top-quality wood and pellet grillers is the company spearheading the digital revolution in the pellet smoker industry like its digital controller that manages pellet flow to control internal temperature and WiFi that connects your phone to the grill, allowing you to use it to control your grill for good measure. It’s the more gimmicky of the different pellet grill makers.
Bought Junior Elite 20 pellet grill at Costco special sales event. Took it home and it simply wouldn't get up to temperature to ignite the pellets. Auger made extremely loud noises and then simply refused to operate. Packed it back up and returned to Costco with no problem. They had no inventory so I called Traeger. Woman on phone was very pleasant and helpful. Asked if I could get Traeger to simply replace the grill at the same price I purchased it for. Her supervisor said no and if I wanted it for that price I would have to drive to another state and purchase it at one of their event presentations. Made no sense to me why they would sell it to someone else for the "event" price but not to me who had already done. Poor customer support and silly supervisor. I will look elsewhere.
My traeger has had some good moments but it very unreliable. I really do not enjoy cooking with it. I have no confidence in the temp readings and the smoke control. Every time I open the lid the temp drops like 200 degrees. I'll smoke at the "smoke" setting but as soon as I turn it to 225 it spikes to like 300-500 degrees. Wtf? I thought this POS was supposed to be a set it and forget it type smoker. Very unreliable. Temp fluctuates so much and if there is even a slight breeze the temps just go up and down up and down. The pellet feeder is garbage. It will all the sudden just start smoking like crazy because the pellets have jammed into the burner. Completely ridiculous smoker. I use it still but only when I can sit and watch the feeder. The guys comment below is true about the feeder always just using the middle pellets. I always have to check it and push the pellets to the center. Some simple engineering would change this. Never again will I purchase a traeger. There are much better options out there and better price.
First off, in general I was a huge Traeger fan due to my brother-in-law smoking up meat and fish for us for the past 3 years and it was just damn delicious. He also just raved about his Traeger, so finally I took the plunge and purchased a Century 34 model during one their Costco road shows. Customer Service - In general I will give them 4 stars because I am talking with a human, they were seemingly very thorough when I spoke with them and didn't appear to be reading from a knowledge base article when I described the problems. I also grilled them to ensure that the Costco specific model wasn't being manufactured with subpar parts since the price was so much less than retail and seemingly more bells and whistles. More than one representative confirmed that was not the case. This is where it stops being good news.
First, it’s really easy to use, with an electric auto ignition and shutdown system, plus LED controls that make setup idiot proof. Once it’s up and burning, the built in temperature sensor and meat probe make knowing what’s going on inside simple, especially considering that the thermometer is one of the most accurate I’ve seen, with only around 10 degrees variance. It’s got multiple settings if you’re using it as a meat smoker, as well, so you can control your flavor.
When you’re buying a pellet smoker vs a wood smoker, what you’re buying is convenience and simplicity of use. Whilst electric smokers are arguably more convenient than pellet based smokers because they start quicker, only need a power point and a handful of wood chips, pellet smokers are still incredibly easy to use and far more convenient than wood smokers.
At present, pellet grills are mainstream products, with pellet refills filling the market versus having to find timber, sticks, and charcoal to start a fire (since these pellets are made of sawdust, it’s easier for them to cast fire and completely combust into smoke with minimal residue).  Old school pit masters dislike this product mostly because it’s too easy to use, like a microwave versus an oven.
Just putting a stamp on your info and recommendations. The Pro is definitely a Pro! Consistent, excellent temp control, juicy and great flavor. Smoke ring, some of my ribs are pink all the way through and dripping with juice. Smoke profile, good, not over powering. I have used 45# of hickory so far, 20# of cherry and a few pounds of apple and pecan. Have not tried anything but Lumberjack but that will be the next experiment. I have tried the smoke tube and it is ok. I was worried about getting an ash or bitter taste as the smoke is fairly heavy and a little acrid smelling if you let it burn from bottom to top. So I lay it down and light on my wife’s Weber gas grill side burner and get the whole thing burning good and then blow it out. If it smells acrid your meat will get some of that taste. Starting the tube this way it is still going an hour later.
Is it customer support? I ordered a grill cover(made by a outside vendor in Kansas as well) for my YS640. It ended up with a small leak. I called Don, and by the end of the week I had a brand new one. Also, I was getting ready for my first cook on my brand new YS640, and I invited the whole family over for baby back ribs. I called Joe, and he talked with me on the phone for 20 minutes explaining how the grill worked, what temp to set the pit at, when to rotate the ribs and even which ribs will need to be rotated. Joe was spot on! Best ribs I have ever had!!!
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Speaking of competition cooks, you’ll find that many competition BBQ pitmasters who use Pellet grills as their primary means of cooking are among the more well rested come Saturday. The next step we’ll cover in this selection of Pellet Grill Reviews is getting your pellet grill / smoker up and running. Again, what you may not see in may Pellet Grill Reviews is repeated mention that you’re not going to get that “deep smoke” flavor profile using a pellet smoker. Though, this can be achieved by using something like the Amazen Pellet Tube Smoker 12″.
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