We did return the Traeger to Costco for a full refund. It's not that Traeger has poor customer service; they don't have any customer service. We brought a Bradley Smoker, an upright design, and it has performed much better than the Traeger. The Bradley also takes up much less space and we've placed it on a dolly so it can be rolled around. Overall, a much better solution.
The smoker does not hold temperature. I called the service dept and they sent a new controller card and it does not hold temp either. When I contacted the service dept they told me that the grills do not hold temp at the 225 degree setting. If you look at all the Traeger literature and cookbook and recipes all say to smoke at 225. As does every other smoking cookbook. So Traeger manufactures and sells a known defective product. DO NOT BUY TRAEGER.
Of course, we recommend our pellets and have proven them to work fantastically with all of our grills, but we would never be short-sighted enough to say that our owners must only use our pellets.  That just seems a bit, well, wrong.  From our testing and customer feedback, the following brands all worked very well:  B&B, BBQrs Delight, Cooking Pellets.com, Lumberjack and Smoke Ring.

Is it food quality? All of my foods are the best I have ever grilled. The ribs are nearly falling off of the bone, yet still moist! In the past, if I tried to get them to that point, they would have been very dry. All of my meats have been moist with a lightly smoked flavor. My breads perfectly crusted on the outside, moist inside with a perfect crust!
I would make that decision based upon desired temperature. Very few of the smokers on your list can surpass the 485 to 500 degree mark. You’ll read a lot of discussion about grill grates helping you get into those higher temperatures and that product does work. I would simply pick a smoker that can get to the desired temperature you want like the Louisiana and the Memphis. Both can exceed 500 degrees and both can hit 600 degrees without problems.

In fact, 80 to 85% of pellet smokers in the USA are Traegers. The consensus is that they are reasonably well built, though some buyers complain that quality has dropped since manufacturing moved to China. But of course we hear more complaints—as well as more praise—about Traegers, since eight out of 10 pellet smoker owners have one. Traeger can be found in many national chains, like Cabela's and Costco. It's not unusual to find special deals on this popular product line, so keep your eyes open.
If you’re in the market to buy a grill, yet you’ve only grilled with propane or charcoal in the past, wood pellet grills may have piqued your curiosity. These grills use a very different cooking method than the direct flame of propane, resulting in more even heating and more precise temperature control. A wood pellet grill is more like a smoker than an open flame grill, as it’s difficult to sear meat with a wood pellet grill. Purchasing and using a wood pellet grill is going to be more expensive than propane and charcoal grills.

Operation of your Pit Boss Deluxe Wood Pellet Grill is easy. Simply load the pellet hopper with your favourite all-natural hardwood pellets and turn the dial to your desired pre-set temperature. Within minutes, the grill automatically lights the pellets, and adjusts itself to your desired cooking temperature between 180° to 500°F. The grill can maintain that temperature all day, granted there’s always pellets. It’s that easy. Experience real wood-fired flavor with Pit Boss.


I called Treager the next day just to find out what happened.  The customer service guy way REALLY nice.  He said, "Don't worry.  We stand behind our product 100%."   Wow was I impressed!   He told me he would email me instructions on how to make a claim.   He even told me he would send me a new thermometer ( my Christmas present one was destroyed by the fire).   He did everything as promised!
If you live in an area where wood furnaces are used (not like down here in FL where a few heat strips will do the trick), you may also be familiar with pellet furnaces. In short, pellets compressed from sawdust and wood shavings fill a hopper and are then fed into a burn pot using an electric auger system. The auger, which is basically a long screw, delivers pellets to the burn pot based on the speed dictated by the unit’s thermostat.
The small burn pot is covered with a large deflector plate that absorbs the heat and spreads it out below the cooking surface making them essentially wood-fired convection ovens. Flare-ups are a thing of the past. You need to keep the plate clean because it is right below the food and if you leave sauce and grease on there, it can smolder and leave soot on your food. Carbon buildup will also diminish its heat transmission.
Most pellet smokers have a flat drip plate under the cooking grate that diffuses heat and catches grease and gunk. Louisiana uses a curved "Arched Flavor Guard" that mirrors the shape of the lid. The company claims that this design presents a larger surface for meat drippings to sizzle and enhance flavor. The Flavor Guard also has a section over the fire pot that can slide out of the way to expose large, slotted openings, which allow meats to sear over open flame.
The best pellet grill smoker has the benefit of being easy to light and easy to use. With a pellet smoker, you put the pellets in the hopper, light the heating unit, and you don’t have to worry about it. Conversely, with a charcoal smoker, you have the struggle to light the charcoal, and then throughout the entire cooking time, you need to check the backup on the unit to make sure that it’s functioning properly.

You have some solid reviews out there. I have been in pursuit of getting exactly what I want for about 25 years now LOL. Started with a Weber Kettle cooked some great meals on it and made that tasted more like eating a chunk of lump coal 🙁 Over the years I have built a couple 55 gal barrel smokers they were challenging to hold the temp, an old Kenmore stove oven into a propane starter wood smoke unit, a monster 24″ pipeline pipe 5′ long and a warming oven, a 40″ stainless grill made from an industrial engine catalyst that I could direct and indirect cook on and a few other small grills. Working in the oil & gas business and having poor welding skills with a good welding machine in the garage made for some great experiences. Most generally have cooked for 2 to 4 people but have fed up to 70 a time or two.

I bought my second Traeger Grill around Thanksgiving (my last one died after 3 months), spent most of the day assembling it only to find it didn't work. Customer service told me to reset the thermostat, I did and it shut down. I did this routine a few more times with customer service and it kept shutting down, day after day. Traeger reluctantly sent me a replacement grill and promised it would be Fully assembled (I have little use of my left hand and can't work with small parts) Well it showed up unassembled in a bunch of little boxes. Customer service told me 4 times that they would call back with a local Traeger dealer to assemble it. Four promises to have someone come out and not even a phone call. This is the worst customer service from a consumer goods manufacturer I've experienced in years! All BS, all the time! I had the pleasure of returning all the little boxes of parts today to Home Depot for a refund. I wish I had seen all the Traeger reviews 3 months ago when I bought this pile of ... Three months without a working grill because of their cheap Chinese construction. The infomercial looks good, don't do it! Hello WEBER!


While many people enjoy pellet grills, some find it difficult to use pellets to produce true, flavorful steaks and barbecue since the fuel often lacks the same flavors as traditional grills. That smoky, wood flavor many steaks have is not impossible to get with the right pellet grill however. The Z Grills Wood Pellet Grill sports a combined grill/smoker setup with temperature control for the best pellet grilling experience available.
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