Just finished my first smoke on the YS640, ribs and chicken thighs. This machine is amazing. It couldn't be simpler to use. The chicken was the best I have ever tasted. The ATBBQ team was great, with fast shipping and they threw in some extras. I could not be happier and can't wait for years of great food off the YS640. Don't hesitate to buy this cooker or to order from ATBBQ.
This podcast is great for anyone that has ever had an interest in BBQ, grilling, smoking, etc. The guests that are brought on to this pod along with the dialogue that Kevin has with them makes this a great podcast that would be enjoyable for anyone to listen to regardless if they liked BBQ or not. There is a great wealth of knowledge to be found in these pods, and each time I listen to the BBQ Beat I feel genuine excitement to go outside and try something new with my grill or smoker. Aside from all of this, the audio is great and the topics are interesting which makes the experience engaging for not only the guest on the pod, but also you the listener. Suscribe and listen often. I promise you won't be disappointed.
My traeger has had some good moments but it very unreliable.  I really do not enjoy cooking with it.  I have no confidence in the temp readings and the smoke control.  Every time I open the lid the temp drops like 200 degrees.  I'll smoke at the "smoke" setting but as soon as I turn it to 225 it spikes to like 300-500 degrees. Wtf?  I thought this POS was supposed to be a set it and forget it type smoker.  Very unreliable.  Temp fluctuates so much and if there is even a slight breeze the temps just go up and down up and down.  The pellet feeder is garbage.  It will all the sudden just start smoking like crazy because the pellets have jammed into the burner.  Completely ridiculous smoker.  I use it still but only when I can sit and watch the feeder.  The guys comment below is true about the feeder always just using the middle pellets.  I always have to check it and push the pellets to the center.  Some simple engineering would change this. Never again will I purchase a traeger. There are much better options out there and better price.
All the talk about made in China...... well it could have likely been made anywhere and inside the hopper it says "Tested". Well the LED display does not work correctly, i.e. not all the letters have all the LEDs light up to correctly state the temperature. The frame had a crimp in it on the front and when I closed the lid, it cam down crooked. It was not put on square with the grill. The warranty says that defective parts will be replaced, but the defective part has to be returned, pre-paid by me. That is B.S. This adds to my cost of the grill. Unless they pay for the return of parts, then it will just be fully returned to Amazon.
Second, It would be just my wife and me BBQing so I’m looking small. I’m considering the REC TEC Mini Portable Wood Pellet Grill (RT-300) after reading your reviews. Having only ever BBQed with hard wood coals on a Webber, is there going to be a taste fall-off going to the pellet grill as far as charring and/or smoke? I’d hate to spend that kind of money and get bland steaks. Really, steak is all we ever cook outside, though that would probably change with a nice grill.

What we loved most is that it has a trap door to allow burn pot cleaning after every cooking. It lessened our job of cleaning this pellet smoker by 60%. It is more than amazing because from our research we know that a feature like this will cost twice as much as the Camp Chef. Honestly, this has emerged as our key point when we selected this smoker to be the best in our review.
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Ninth spot to make it to our compilation of the pellet grill review is the Louisiana pellet grill. It has 2 cooking levels and a total 1061 square inch cooking surface. The Louisiana pellet grill has got porcelain cast iron main grids and porcelain steel removable upper cooking grid. It also has a digital controller centre. This grill weighs around 173 pounds and is made with high quality material that is going to last you a life!

PID: For the most precise temperature control, some pitmasters feel that a grill with a proportional-integrative-derivative (PID) controller is the way to go. A PID controller uses algorithms to keep the temperature within a couple of degrees of the setting. It doesn’t use fixed cycles to release the pellets. Instead, the controller only adds pellets when it’s necessary to maintain the desired temperature.
Now comes the best part about pellet smokers: they can conveniently do all these three. Coming with a large cooking space and a lid, the top rated pellet smokers would allow you to keep them open or closed, depending on what results you are looking for. With a dedicated space for putting your charcoal, you can use it as a charcoal grill, smoker or a barbecue. Or you can use it like a kitchen oven using the direct fire from the firepot. Finally, it does what it was made for – pellet smoking. Using small hardwood pellets running over the firepot in a corner, this smoker uses a fan to distribute the heat and smoke throughout the grilling area. This indirect heat ensures that the food is slow-cooked and smoked over long periods of time.
****Update 12/2014: So I finally found something negative to report. Today I was cooking 2 pork butts and a brisket and discovered that this grill does not do well with wind on a brisk day (It was 45 degrees here today). When set at 250 degree, the smoker could barely make it up to 190 degrees. I was able to bypass the problem by throwing a cheap moving blanket over the grill (an $8 fix) but I think it's worth noting.
Compared with charcoal and other wood-fired grills, pellet smokers are simpler and cleaner and easier, giving more control than traditional smokers. Wood pellets are dense, burn hot and smooth, and can be easily fed into the flame with an automatic auger, allowing for consistent temperature with minimal effort. Many modern smokers let you practically set it and forget it, thanks to their digital controllers. Pellet grills are also efficiently cheap, often using as little as 1lb of pellets an hour.
I purchased my first Traeger Grills over a year and a half ago and now I am on my third grill. I have had the most amazing experience grilling, smoking and baking. I do everything on my Traeger. It accurately holds the temperature, starts up automatically and has convection which cooks my food evenly and thoroughly. I recommend this grill to anybody who’s looking for a amazing cooking experience with little effort and really likes to show off to their friends how good their food tastes. My favorite part is being able to walk away from the grill and not have to babysit it so I can do overnight briskets without even checking them. I love it.
I called Treager the next day just to find out what happened.  The customer service guy way REALLY nice.  He said, "Don't worry.  We stand behind our product 100%."   Wow was I impressed!   He told me he would email me instructions on how to make a claim.   He even told me he would send me a new thermometer ( my Christmas present one was destroyed by the fire).   He did everything as promised!
I have had a Traeger Junior Elite for 4 years. In that time I have used it < 50 times. I have replaced a fan motor, a fuse, and now I have been trying to get a thermometer replaced. First time, the service guy dropped the ball and never sent it. Second time- the thermometer got sent around to multiple post offices. Third time, never got to me- apparently they sent it to the wrong address. Fourth time- still waiting. It's been 5 weeks now, and I cannot get the part, and have no idea if the part will fix the grill. Everyone in service has been polite, but incompetent as well. I have had 2 flash fires in the grill from the auger pushing too many pellets into the hot pot, the temperature fluctuates wildly. Save yourself the frustration: avoid Traeger at all costs!
The flame broiler uses a digitally controlled burn system. Its Digital Control Center lets you set the temperature ranging from 170F to 600F with ease. The desired temperature is set and maintained through an electric auto-start and fan-forced air mechanism. These, in addition, give that flavorful smoky taste to all of your foods. The auger automatically feeds pellets into the smoker, so you can pretty much let it take care of everything.
I had my Traeger grill now at least a week. Not really satisfied because every time I use it it does good for about a hour then it starts to cool down very quickly. Have to turn it off and start over and over again. This take all day to do this. I should not have to do this all day. Just a waste of pellets. Done wasted a whole bag of pellets. Called customer service. They tell me do the same thing. I think a grill should not do this. The meat I cook sometimes is not cooked. Have to start over again. All of this I have described take hrs. Have to stay outdoor to babysit. This grill should not have to do this. That tell me the grill is not good.
There’s so much about this grill to love, but one aspect that gets RAVE reviews is the customer service. Rec Tec has pretty much the best customer service in the industry. First off, there’s a 6 year warranty, meaning, they expect their product to perform. But in the unlikely case that you have issues, their customer service is incredibly fast to respond, is available even on the weekends, and believe it or not, the owners even provide their cell phone numbers so they can help you through a problem when you’re stuck. Incredible!

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Hey DS – You’re dead on correct re: Grilling vs. Smoking. Most to nearly all Pellet Smokers are used as “smokers” in the truest sense. Louisiana Pellet Smokers boast a direct fire feature for grilling, as do Yoder smokers. However, I’m with you in that a grill is a grill and a smoker is a smoker. GMGs are very popular down here on the FBA circuit. However, most folks do find that they don’t produce the amount of smoke preferred for competition meats (which, in truth is a complaint about many pellet smokers). This is why stick burners and “some” gravity feds get a boost in rep among competition cook teams. That said, I do see folks happily using pellet smokers, and some win with them. One “trick” I see used now and again to boost the smoke output on a pellet smoker is to use one of those smoke tubes… like the A-maze-n Tube Smoker. Thanks for your comment, and for stopping by to read this blog post! – Kevin
Hey Jimmy, thanks for commenting here about your experience. I’m sorry to hear your experience was less than optimal. I have only cooked on the Traeger pro models. I do know that it is good practice to vacuum out the burn pot after cooks of a few hours or more. Not sure this was where your problems were initiated. Did you contact Traeger support? If so, what was their response?
Now, what that means is that if you have a lower hopper capacity, your pellet smoker will run for a smaller period of time. It also depends on the cooking temperature you have selected for your cooking purposes. However, at higher temperatures, they will provide less smoke; thus would be more suitable for grilling and barbecuing, but not so much for smoking.

Accurate, powerful, with a lot of options, good build quality and a nice set of features, all at an excellent price, the Camp Chef PG64 is our best overall pellet smoker. Of course, the RecTec still offers more options, but it’s more expensive, so if you want the absolute most for your money, without breaking the bank, you’re going to want to look closely at this.
What’s also really great is that the price isn’t too bad and that most people will be able to afford this product. If you’re not convinced yet you should check out the reviews on Amazon. There’s hundreds of them and most are overwhelmingly positive. If you want to see what other customers are saying about the GMG Davey Crockett Pellet Grill, click below:
The Z Grills Wood Pellet Grill and Smoker comes with Smart Smoke Technology, which lets you set and forget your grilling. It accurately sets and maintains the desired temperature using an automated electric feed system, heating your unit from 180 degrees F to 450 degrees F. We’ve gotten used to smokers taking around 30-40 minutes to heat up, but with this unit, it took only 20 minutes for the temperature to settle in!
It doesn't matter if you're talking about pellet grills, pop songs, or pizza, everyone always wants to know which is the best. While that might seem like a fairly straight forward question, there is no simple one-word answer. Is the best pellet grill the most popular one made by the best-known brand? Is it the most expensive one with the most advanced features and high-end bells and whistles? Is it the one that offers the best combination of price and performance? Really, the answer depends on you, your means, and your needs. Or, put another way, maybe the question shouldn't be what's the best pellet grill? but what's the best pellet grill for you?
The Fast Eddy by Cookshack is an American designed and manufactured Pellet Grill with a riveted stainless steel body and solid digitally controlled system to maintain the consistent temperature. The name of the game here is sturdy reliability. What it lacks in little extras like wifi controls it makes up for inconsistency. Whether you're smoking, grilling, or searing, the Fast Eddy performs.
Like the Z GRILLS Wood Pellet Smoker, the REC TEC Grills Mini Portable Pellet Grill is capable of going up or down by 5° Fahrenheit increments, leading it to heat up from 180° Fahrenheit to 550° Fahrenheit. At full power, it can reach a temperature of 600° Fahrenheit. The mini size is enough to fit in a turkey or maybe three slabs of ribs, so that’s portability without sacrificing quality and capacity too much.
Meanwhile, it also has a 15-pound pellet capacity comparable to Camp Chef SmokePro (not as large but big enough to eliminate continuous wood pellet refills) and folding legs for better portability. However, certain users who’ve already bought their own REC TEC Grills Mini Portable Pellet Grill have complaints about it, like inconsistent heat distribution of the grill and poor quality control (certain grills break down easily).

One thing we humans tend to forget amidst hustle bustle of our fast paced and commercial lives is that we should earn to live, not live to earn. So I think it is high time you ditch your shoe-box of an office behind for a day and live. Spend a day with your family at the park, or maybe catch up with your childhood friend over a beer or two and start doing barbecue. You cannot even begin to imagine how much spending some quality time with your loved ones can help you and them, revive and replenish the monotonousness. And there isn’t a better way to mingle than over a small get-together with some amazing food and great company cooked on your pellet grill.


Aside from durability, a well-built pellet grill has another significant advantage: It will perform better. High-quality materials and good construction allow the grill to retain heat better, making it more efficient and providing better pellet consumption, even in cold weather. Furthermore, it's unlikely that a brand offering a cheaply made grill invested much time designing it to maximize airflow or engineering a control board that can hold a tight temperature.
The Sense-Mate feature is another one of the best additions to this smoker: it is a thermal sensor system that monitors and reads the internal temperature of the grill within 5ºF of the actual temperature! Once you set your desired temperature using its digital controls, the Sense-Mate technology reads and monitors the temperature, while displaying it on the LCD display. Sense-Mate makes sure that heat is kept at a constant temperature, so whether you are cooking at 150ºF or 550ºF, you can rest assured that your meats will be evenly cooked.
It can be said often enough: the best pellet grill is the one that's best for you. Ultimately, you're the one paying for it and you're the one who will be cooking on it, so make sure whatever pellet grill you choose is the one you'll be happy with. Just because you're friend has no qualms paying top dollar for the most advanced grill on the market doesn't mean you should feel bad about spending half as much on a grill that does the things you want it to do. The best advice: do your research, be informed, and know what you're purchasing. If you can do that, you're unlikely to experience buyer's remorse.

The Camp Chef Woodwind Pellet Grill was chosen as our sixth choice because it lacked some features found in our Top 5 picks, especially when it came to cooking flexibility. While it does offer an impressive 6-in-1 cooking experience, it lacks an auto shut-off feature, which makes it less of a “set it an forget it” kind of smoker. The grill is rather heavy, at an overall weight of 146lbs. It’s also more expensive than the rest, even though it offers similar (even less) features. It’s a decent choice if flavor is the only thing you’re looking for.
Worst purchase of a product that I have ever made. After same issues the first and second cookings, I will use my good ole Brinkmann smoker from here on out. Shuts off with errors and after setting it on 250 will climb to over 400-450 degrees. They say you can set it and forget it, but I'm afraid that my home would burn down if I was not here watching over this junk. When you call customer service same old story. Take everything out, clean firepot put it all back together, then fire it back off. Take your screen out of pellet box and rake them. If you want to smoke meat you don't want to do this every 20 minutes or so. I gave over 600.00 dollars for this and have no more than 50.00 in my Brinkmann. Please read all problems with these before wasting your money!!!

Due to having such features and being the best Lousiana Grills Product, the Louisiana Grills LG Pellet Grill 1100 could not escape our vigilant gaze when we did our research. However, it had some shortcomings, mainly due to its build and price that did not allow it to make it into our pellet smoker review. Regardless, we could compare it with some of our products that it had tied with. But as always, we could only choose the top 10 products for this review and this had to go. Regardless, this still is a great product, worth mentioning.


Traeger Scout Known Defective Product Jul 30, 2018 New grill has extreme temperature fluctuations. Set T 350 gets as HOT as 548 and as COOL as 275. Dealers are happily selling these while Traeger is aware per 1-800 call that they need to replace thousands of drip pans/heat exchangers on units that have been shipped because the ones in the units shipped allow heat to fluctuate widely. Traeger recommended NOT USING THIS BRAND NEW GRILL until I receive the replacement part which they will not receive until the last part of August and they will not commit to expedited shipping when they finally ship. WHY ARE THEY NOT ADVISING DEALERS THAT THE GRILL SHOULD BE PULLED OFF THE SHELF? How many have been sold since they discovered this malfunction? Don't they value their loyal customers and their reputation? Cooking Capacity Performance Design Portability Durability Quality Ease of Use Temperature Control Features Value Packaging Versatility You are receiving this email because of your shopping activity at www.traegergrills.com. Your privacy is very important to us; review our privacy policy here. © 2016 Traeger Grills 1215 E. Wilmington Ave Suite 200, Salt Lake City, UT 84106
When I first noticed the BBL, with its attached cover, I thought that this would be something I'd eventually want. When it came up on sale, I ordered one after reading the Amazon description of what it would work on. I should have checked the Camp Chef website. This unit is designed for the stoves with the 14 inch capacity front to back--as in the two-burner models. The Amazon propaganda stated that it would fit both two burner and three burner stoves. My intent was to use it on one burner of my 3 burner Pro-90 model, and use the remaining burners with a Camp Chef griddle that I already had. I gave this 4 stars because it is useable, but you have to place the unit crossways over one of the burners. This leaves you with deciding whether to face the lid toward ... full review
Hi Joshua – Rec-Tec makes a solid product. I can’t say a bad thing about them. I think you’d be very happy with the Silverbac. Email Shane Draper – Pitmaster for Grilla Grills at pitmaster@grillagrills.com. He’s super quick with responses and can answer all questions re: Grillas. The Traeger pro series is a solid buy as well. You can check them out at Ace Hardware Stores or via stores acting as dealers for the pro model (find these on the Traeger website). I have the smaller Traeger 22 pro model and have been very happy so far. Regarding controllers, my verdict is still out on whether they’re what you need. It’s almost getting to a point where I “want” some temp swing, especially at the lower settings, in order to get a bit more smoke from the cooker. 15 degrees either way on temp is pretty normal. You might find that this is the case, even when controller units “read” steady. Pellet grills all feed pellets into burn pots in cycles. So some swing is inevitable. Hope this helps.
One huge advantage with pellet smokers is that because of how they work, they’re all generally of a higher standard than a lot of other types of smoker. But just because you’re less likely to grab a bad model doesn’t mean that you don’t want the best, right? There’s still things to think about that make sure you get the absolute best fit for you and your family.
I have a pro series Traeger. Both casters broke with minimal use. Bought new casters from Traeger. Neither one fits correctly and were very difficult to install. Casters came without instructions, so I had to guess. I went to u tube and found that people had to build a whole new leg assembly just to fit on new wheels that were not made for this smoker. I do not want to spend four hours of metal work to simply replace the casters that Traeger should have gotten right in the first place. Can of worms! Take that Traeger!

Traeger Pellet Grill is the best pellet grill for outdoor cooking. It is a combination of several other cooking devices like oven, grill etc. It runs on fuel. This grill costs between $400-$700. You can search on amazon to get the current price of that product. You may search in different review website for details expert review on Traeger Pellet Grill. Whenever you buy this grill, please make sure it has folding legs.
This is best pellet smoker for the money if you are a newbie but want to cook like a pro. It is super easy to use and allows you to set up the whole system and then walk away. It has an electronic autostart ignition, which means you don’t even have to start a fire. Just plug it in, do a little prep work, add some pellets, and it will not be long before you have some delicious food to enjoy with your family or serve to your friends.
A FOLLOW UP: Traeger has agreed to send me replacement parts for the defective ones and I don't have to return them. However I am not returning the grill. I tried to cook a prime rib and a Boston butt. The grill randomly turned off three times and it had the "mini-explosion" others have talked about where the unit actually has an explosion within the housing lifting off the lid a couple inches and making a loud boom. This is not only a potential safety issue, but the "set and forget" is simply not true. It turned off within an hour after setting the temperature at 225 and leaving it unattended for an hour. This is not what I expected or wanted. Sorry Traeger quality is not what it is cranked up to be and certainly not worth the premium pricing they charge for their name. DON'T BUY THIS IF YOU EXPECT TO GET A GRILL THAT WORKS AS ADVERTIZED.
I’m not sure of the dates on the above replies, its now Oct.2017, and I’ve had enough of the Bradley dig. smoker. I live on Long Island NY and the Bradley has trouble getting up to and holding temp. I’ve added a PID to it but have decided to take it up a level. I’ve done a bunch of research and I’m leaning toward the Yoder 640 with Comp. cart. unless you take me out of it. What would you be spending your money on today? I did buy a book though your site, I hope that helps.
Larger, more expensive smokers run anywhere up to 900 square inches, which will basically let you feed your whole street. It’s also a whole lot more convenient when you’re planning on cooking multiple things to be able to throw every single sausage, joint of meat and rack of ribs on at once, flip ’em around and move things to the edge when they’re done.
There’s so much about this grill to love, but one aspect that gets RAVE reviews is the customer service. Rec Tec has pretty much the best customer service in the industry. First off, there’s a 6 year warranty, meaning, they expect their product to perform. But in the unlikely case that you have issues, their customer service is incredibly fast to respond, is available even on the weekends, and believe it or not, the owners even provide their cell phone numbers so they can help you through a problem when you’re stuck. Incredible!
I have found that using the upper shelf gets more airflow around the meat than the lower shelf. I asked the AmazingRibs.com science advisor Prof. Greg Blonder about the problem (he has a MAK 1 Star). He explained that smoke sticks to cool surfaces and wet surfaces, and the surface of meat warms and dries out after a few hours. When he wants more smoke flavor he uses a strong smoke wood like hickory or mesquite, he starts with cold meat, and then he keeps the meat moist by painting or misting it with apple juice or a mop like Lexington Dip or East Carolina Mop or Texas Mop Sauce. A awter pan can help because the water condenses on the cool meat and attracts smoke. Read his detailed research on the subject in my article on the Science of Wood and my article on Basting.
In the second year, the grill quit working. The auger turns and the heating rod gets hot but the grill shuts itself off within minutes. I think it is the controller but I've had the same experience as others: emails and phone calls to Traeger's customer service are unanswered. My wife just wants to return it to Costco but I'd rather fix it. Given the lack of response and the poor quality of the electronics, I'm starting to come around to my wife's point of view.
Hi Jennifer, the Traeger grill you purchased should serve you well. You can see a picture of one of them installed here. I think this is the grill style you bought. One thing the sites you’ve researched (including my own article above) might not have stressed is that Traeger recently hired a new CEO and is actively working to attain the name, reputation, and reputation for quality that they once had. I’m confident should you have any problems with your unit that they will stand behind it and take care of them for you.
This heavy-duty top-notch grill and smoker has a total cooking area of 429 square inches, which is large enough for cooking around twenty burgers at once. If that’s not enough, it comes with a secondary rack of 144 square inches that you can use for smoking or warming. With a height of 32.5 inches, you can cook a variety of meats and foods to your heart’s desire.
Traeger invented the original wood-fired grill over 25 years ago in Mt. Angel, Oregon, and continues to lead the industry as the worlds #1 selling wood-fired grill, perfected by decades of mastering the craft of wood-fired cooking. Fueled by 100% pure hardwood pellets and controlled with a digital controller, means from low and slow to hot and fast grilling, you'll fire up deliciously consistent results every single time. The Texas Elite 34 packs a huge punch with 646 sq. in. of grilling area, new wider legs for added stability, and an upgraded Digital Elite Controller. It combines powerful, wood-fired convection performance with simple operation. So invite the neighbors and taste the wood-fired difference.

Joe Traeger designed and developed pellet grills back in 1985 and he patented the design one year after. But these didn’t go into full commercial production until 1988. Because of the patented design, Traeger held a monopoly in the pellet grill market for twenty years. But being a small family-run company, they did not diversify and kept supplying their products only to a select network of stores.
According to Bruce Bjorkman of MAK, his cookers use about 1/2 pound of pellets per hour when set on "Smoke" (about 175°F). At 450°F, the high temp, they burn about 2.3 pounds per hour. This is about the same average as I have experienced on a variety of pellet eaters. The burn rate will vary somewhat depending on the outside air temp, and how much cold meat is loaded in the grill, but cooking load should not have a major impact. Cooking pellets run about $1 per pound depending on the wood flavor, brand, if you get them on sale, and if you have to pay shipping. As a point of comparison, Kingsford briquets list for about $0.75 per pound, but they don't pack the same BTUs because there are fillers. I usually buy 40 pound bags of BBQr's Delight pellets from BigPoppaSmokers.com for $45 and shipping is free to IL. That's $1.13 per pound. That means that if I cook a slab of spareribs for six hours at 225°F I will probably burn about 4 pounds at about $4.50. If I put 8 slabs in there in rib holders, and allocate 1/2 slab per person, my cost for 16 people is about $0.28 each. If I grill a mess of chicken parts at about 325°F for about 1 hour, I will use about 1.5 pounds of pellets for a cost of $1.70.
When buying an item as important as a grill, it is evident that an individual should look for the best quality for what they desire as well as learn properly what are the best in the industry. With that in mind, pellet grills are even more unique than a regular grill because of the design and the way the grill functions. With that said, the quality of a pellet grill is the first criteria we took into consideration because there is a slew of different elements that have to ensure the grill is made of the best possible quality design. With that in mind, one important aspect of quality design that we took into consideration is how all of the functions are built. Meaning, we wanted to make sure that no area was designed and manufactured in a cheap way. Other than that, one method in which we figured out the best quality grills is how the grill cooked and how the items tasted. However, since we cannot buy every single grill and spend weeks cooking steaks and vegetables, as nice as that sounds, we relied a lot on individual reviews and what people had to say about that particular grill.
Hey Jimmy, thanks for commenting here about your experience. I’m sorry to hear your experience was less than optimal. I have only cooked on the Traeger pro models. I do know that it is good practice to vacuum out the burn pot after cooks of a few hours or more. Not sure this was where your problems were initiated. Did you contact Traeger support? If so, what was their response?

I bought my second Traeger Grill around Thanksgiving (my last one died after 3 months), spent most of the day assembling it only to find it didn't work. Customer service told me to reset the thermostat, I did and it shut down.  I did this routine a few more times with customer service and it kept shutting down, day after day.  Traeger reluctantly sent me a replacement grill and promised it would be Fully assembled (I have little use of my left hand and can't work with small parts)  Well it showed up unassembled in a bunch of little boxes. Customer service told me 4 times that they would call back with a local Traeger dealer to assemble it. Four promises to have someone come out and not even a phone call.
Background: I've had this flat top for a month now and do 99% of my cooking on it. I have it set up next to my kitchen balcony which allows me to cook outside in most weather conditions and allows me to keep my kitchen clean for the most part due to a natural gas hook-up that I have outside. I purchased the Natural Gas Kit Hose (NGKIT) and converted the flat top to only intake natural gas. Please note that once you make the conversion then you cannot convert it back to propane unless you get new orifices. I had to drill all 4 orifices with a #45 drill bit to ensure that sufficient gas will be funneled through to the flat top. This process took a couple hours and will take more if you don't have the proper tools.
Even seemingly perfect pellet grillers have trouble getting the cleanup part right even in light of how little ash is produced by pellets. You should search for pellet smokers and grills that efficiently keep the ash from building up on the heat deflector that’s located underneath the grates. The ash should remain on the ash cup and nowhere else. Meanwhile, major cleanup with soap and water is a hassle that requires an apron and gloves.
The “Smart Smoke” controller goes from 160-450F, with an internal sensor and electric auger maintaining that heat. The hopper holds a good 20lbs of pellet - enough for 10-20 hours of smoking. And it’s built from a sturdy stainless steel that feels solid and looks fantastic, with locking caster wheels keeping it secure while in use. It’s also backed up by a 3-year warranty.
In 1982 Traeger Heating in Oregon began experimenting with a furnace that would burn wood pellets made from compressed sawdust, a byproduct of the area lumber mills, and before long introduced a home heating system that they sold mostly locally. Since furnaces sold mostly in cold months, before long they began experimenting with a grill that would burn pellets, too. Eventually they created a device with an auger to feed the pellets and a blower to help them burn.

One of the fun features this grill offers is that it’s WIFI enabled (controlled or monitored through an iOS or Android app). Sense-Mate, a thermal sense that constantly monitors the grill temperature, keeps you up to date on the status of your grill and your food! The digital controlling really lets you micro-manage your cooking, as you can adjust it a degree at a time. You can also program a series of temperatures and then sit back and enjoy your day while your food cooks! (Yes, you can also control it manually as well.)
Product is decent but customer service really didn't help me out when they sent me a wrong accessory part that was ordered by their customer service department. Explained that the representative misunderstood my request for an inside shelf  but I was sent outer shelf which I have already . Tried to be fair and asked them to pay for the return shipping so I could return it back. They said we will gladly return your $ . Well till this day after numerous calls and false promises for the credit return .. there still is no refund. They seem to care but actually they did nothing. It's been 3 months of calling. Sorry to say we are Done with this company. If they can't settle a small concern and have A + service then don't bother! Good thing they are not the only smoker on the market. Shop around folks.
Whether it's smoking a rack of ribs or grilling a wood-fired pizza, to even baking a homemade apple pie, do it all with Traeger's 6-in-1 versatility. No matter what you grill, smoke, bake, roast, braise, or BBQ, it all gets flavored with amazing Traeger wood-fired taste. Don't settle for a grill that can only grill or smoke when you can do it all with a Traeger.
It's true that even the entry-level models of pellet smokers are a bit pricey. But I've never met an unhappy pellet smoker owner, even if they paid a few hundred bucks more than the cost of their neighbor's grill. And manufacturers are rising to meet increased consumer demand, with more selections, more features, and more competitive pricing. While many folks struggle trying to get cheap offset and bullet smokers to work, with a pellet smoker, it's easy to make the best smoked ribs, brisket, and pulled pork in the neighborhood.
True blooded grill sweethearts out there might value this item. It is a minimized, full-included pellet barbecue that can take care of their grilling needs. You may need the item that accompanies all that you may require. When you have warmed it up, you can anticipate a perfect temperature and warmth in view of what you have chosen. Much the same as when you have found a reasonable latte machine for you, you would feel pleased with yourself for picking an extreme item that stays aware of your needs. Another element you may acknowledge in the item is that can keep the correct temperature all through the barbecuing or cooking process—regardless of whether you burn, grill, smoke or prepare. The cooking instrument is an exact griller that won’t make you stressed over any temperature variance. So whether you are an amateur or a pit ace, you might need to investigate this item that can take your grilling to the following level.
You aren’t limited to basic barbecuing. For us, what really stood out was its ability to deliver pro chef-level cooking even at home. This smoker lets you explore all there is about cooking, letting you braise, grill, smoke, bake, roast, braise and BBQ all kinds of food. Using only the best and the purest hardwood pellets, you’re sure to have the juiciest and tastiest meats and vegetables every time you host your outdoor parties. If you think you have to give up quality because of the quantity of foods it can cook, that’s not the case. Quality is maintained whatever it is you’re cooking.
Hey DS – You’re dead on correct re: Grilling vs. Smoking. Most to nearly all Pellet Smokers are used as “smokers” in the truest sense. Louisiana Pellet Smokers boast a direct fire feature for grilling, as do Yoder smokers. However, I’m with you in that a grill is a grill and a smoker is a smoker. GMGs are very popular down here on the FBA circuit. However, most folks do find that they don’t produce the amount of smoke preferred for competition meats (which, in truth is a complaint about many pellet smokers). This is why stick burners and “some” gravity feds get a boost in rep among competition cook teams. That said, I do see folks happily using pellet smokers, and some win with them. One “trick” I see used now and again to boost the smoke output on a pellet smoker is to use one of those smoke tubes… like the A-maze-n Tube Smoker. Thanks for your comment, and for stopping by to read this blog post! – Kevin
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