This purchase, the customer service and the lack of understanding from Traeger Pellet Grills, LLC, has been very unfortunate. I've since stopped payment with AMEX and Traeger is now telling AMEX that they will do nothing until they get the damaged grill back. Well, I'm in Florida and my brother is in Virginia, and at his age is not capable of handling a Grill that weighs over 100 pounds by himself. Additionally, he's not a "Grill Repair Man" and does not have the knowledge to tear down a Grill Body including electronics and putting it back together as assembled at Traeger.
Although these are marketed as grills, they do much more, including baking or roasting. Because they heat by convection, you might not get the grill marks that a gas or charcoal grill will give you, but you also won’t have the flame-up problems. While many pellet grills offer high cooking temperatures, the maximum depends on ambient temperature and wind. Many users wrap their grills in special insulating covers to help maintain heat, reduce fuel use, and reach the higher temperatures they desire.