Buying factory direct means that you are purchasing a product directly from the manufacturer, which eliminates the need for a middleman. There’s no need for the product to go through any kind of supply chain and acquire additional costs in order to reach you. The price tag that’s displayed on factory direct products doesn’t contain any markup to compensate for additional costs. Buying factory direct gives you the best chance at receiving the lowest price possible for the product you’re purchasing.
Ok, so where do I start..... Last September or so, I bought my Traeger at the local Costco during one of the Traeger road shows. I heard wonderful things about them. Did the research, they are pricey, but decided to take the plunge and plop down the $750.00 for a new grill and a couple of bags of pellets. Assembly was way harder than the Traeger rep told me it would be. It took me about 4 hours start to finish to get it assembled. Once assembled, I did all the break in "burning" and we made our first meal, a whole chicken. I have to admit, it truly was yummy! Then over the next couple of months we made 4 or five other meals with it and we we actually very happy with the results. Then came the holidays...... We made one of the Ham recipes from a Traeger cookbook. About half way through the process I looked outside to see my grill totally engulfed in flames. I shut the grill down and fortunately salvages most of the ham for Christmas dinner. The grill itself was about 60% destroyed. I called Treager the next day just to find out what happened. The customer service guy way REALLY nice. He said, "Don't worry. We stand behind our product 100%." Wow was I impressed! He told me he would email me instructions on how to make a claim. He even told me he would send me a new thermometer ( my Christmas present one was destroyed by the fire). He did everything as promised! Now, jump ahead to my actually trying to get my Traeger replaced. Per the email, I called Traeger customer service expecting the same service I received right after Christmas. NOPE! I spoke with Frank (Carson) I believe. He did everything from accuse me of shutting my grill off and turning it back on incorrectly (impossible since I was in the house) to not cleaning my grill. Neither of which were correct. He basically made me feel like my grill was unsafe! His attitude was HORRIBLE! He was rude and condescending. A nightmare to work with! I did not get my grill issues resolved until I spoke with his boss Andrew. Way more than I felt was necessary. Fast forward to today. Finally got my new Traeger running again. Had an issue with the smoker temperature. So I called the toll free Traeger customer service line. Low and behold, who answers my call at Traeger customer service? Frank! He is still nasty and ended the conversation with "Hopefully you do not burn your grill up again!" Nice guy! Dude, being a smart aleck didn't exactly earn you any points. You should be ashamed of your self! Bottom line: Love my Traeger. But customer service person Frank is HORRIBLE to work with! Everyone else there is so nice. Why on earth do they keep someone who is supposed to be helping customers, when he has such a horrible and nasty disposition. I will keep my Traeger but hope I NEVER have to speak with Frank again. One star for him!
Hey Jennifer, I think a pellet grill/smoker would make a great addition to your cooking arsenal. You can get a pellet smoker up to 450 degrees in about 10 or 15 minutes. The following article gives you a good idea of what you might do to reverse sear a nice thick steak using a pellet smoker. note, that this method employs the use of GrillGrates, which you can find easily on Amazon. Here’s the article:http://blog.greenmountaingrills.com/rib-eye-reverse-seared/
I've been using a pellet grill for a LONG time (Traeger for ~15 years?), so I know an upgrade when I see it. I just picked up a YS640, and it's amazing. I love removing the diffuser, adding the Grill Grates, and doing so nice searing! My first cook was a batch of rid eyes, and they were both beautiful as well as delicious. My "guest list" of people wbo want to come over for food keeps growing... Nice problem to have. Good friends, good food, good times.
Barbecue was not his first career. He earned a BA from Columbia College in Chicago and studied at the Cleveland Institute of Art and the Dana School of Music. He has been involved in every aspect of film, video and music production. He edited the 1991 Academy Award nominated documentary, "The Mark of the Maker" and "Universal Hotel", which is part of a permanent exhibit at the Dachau Memorial Museum.
I called Traeger to discuss their 10k Commercial smoker. The fellow who answered was polite but not helpful. He said, "You need to call our commercial division. They can answer any question you might have," and gave me the number. This is literally how the conversation went when phone was answered. Me: "Hello I was hoping to talk to someone there about your 10k commercial smoker." Him: "What state you live in?" Me: "Texas." Him: "We don't ship direct to Texas anymore, you will need to call one of our dealers." CLICK. So I am thankful I found out now as there is no way in hell I will spend 10k with Traegar.
Ease of Use: At first, the unit appears somewhat mind boggling to use however when you get over it the first occasion when it turns out to be very simple. For one thing, there is a get-together video instructional exercise from the maker’s site for a less demanding get-together. Else, anybody that has used a BBQ before wouldn’t have any type of trouble with the unit.
You visited your friend’s house and saw his amazing pellet smoker. Now you want one. But you don’t want just any pellet smoker. You want the best pellet smoker that you can afford. Now, you could spend a lot of time reading hundreds of pellet smoker reviews, or you could spend a few minutes going over this comprehensive guide that we have prepared.
The Sense-Mate feature is another one of the best additions to this smoker: it is a thermal sensor system that monitors and reads the internal temperature of the grill within 5ºF of the actual temperature! Once you set your desired temperature using its digital controls, the Sense-Mate technology reads and monitors the temperature, while displaying it on the LCD display. Sense-Mate makes sure that heat is kept at a constant temperature, so whether you are cooking at 150ºF or 550ºF, you can rest assured that your meats will be evenly cooked.
Is it food quality? All of my foods are the best I have ever grilled. The ribs are nearly falling off of the bone, yet still moist! In the past, if I tried to get them to that point, they would have been very dry. All of my meats have been moist with a lightly smoked flavor. My breads perfectly crusted on the outside, moist inside with a perfect crust!