Product is decent but customer service really didn't help me out when they sent me a wrong accessory part that was ordered by their customer service department. Explained that the representative misunderstood my request for an inside shelf but I was sent outer shelf which I have already . Tried to be fair and asked them to pay for the return shipping so I could return it back. They said we will gladly return your $ . Well till this day after numerous calls and false promises for the credit return .. there still is no refund. They seem to care but actually they did nothing. It's been 3 months of calling. Sorry to say we are Done with this company. If they can't settle a small concern and have A + service then don't bother! Good thing they are not the only smoker on the market. Shop around folks.
One other thing to know about the wonder of pellet grills is that they come with pellet hoppers, varying in capacity from brand to brand, that accommodates and use the pellets you put it accordingly and automatically as per the heat setting, eliminating the need to refill the hopper manually so frequently. So throw on some lamb ribs on to those hot grills, and go enjoy some cold beer while the pellet grill does the rest for you! 
Of all the different smoker designs available, pellet smokers are the easiest to use, because they're thermostatically controlled, like your kitchen stove. You just select a cooking temperature, and a controller maintains it by feeding wood pellets to a fire pot as needed to maintain your set temp. Set it and forget it. You can throw a brisket in a pellet smoker, set it for 225°F (105°C), go to bed, and sleep like a baby, knowing you'll wake up to delicious smoked meat.

Compared with charcoal and other wood-fired grills, pellet smokers are simpler and cleaner and easier, giving more control than traditional smokers. Wood pellets are dense, burn hot and smooth, and can be easily fed into the flame with an automatic auger, allowing for consistent temperature with minimal effort. Many modern smokers let you practically set it and forget it, thanks to their digital controllers. Pellet grills are also efficiently cheap, often using as little as 1lb of pellets an hour.
The simplicity with which you can use this product is outstanding. From the time that you put it together to the time you smoke meat to the time you clean it, the entire process is extremely simple. It has a power failure restart and a dump tray that can easily be cleaned out. The cooking surface is so large that it is possible to smoke two turkeys at once.
Auger Making Weight Noises: It’s usually indicating a problem with the motor that’s responsible for rotating the augers. Under such circumstances, you would be left with no other choice than to replace the motor completely. Since the motors and augers are usually packaged together, this can get quite expensive. In such scenarios, it’s better to let it make noises and run for as long as it would serve you before going to replace it. However, once that problem occurs, you’d often find the auger not feeding the pellets at the expected rate and thus, the desired temperature might not be reached in some cases.
To solve this problem, several companies have come up with alternative ways to expose food to the flame by allowing you to use the small area directly above the fuel pot. It's still not as good as a charcoal or sear burner, but better than the designs that are strictly indirect. Check out the Memphis Elite, Fast Eddy's by Cookshack PG500, and the Yoder YS640 for this feature. Camp Chef also recently introduced its Woodwind pellet smoker, which has a super-hot gas-fueled sear box attached to the right side.

Hey Ben – thank you for your comment. From a retail user standpoint, I think you’d be happy with either a Yoder or FEC. I really like the PG 500 for the purpose that you’re looking at. Best of both worlds it seems the more I’m looking at it. You can see how they approach grilling steaks in this video. You can incorporate the use of GrillGrates in either pellet grill. Both companies make their units in the USA. Both have great reputations. I’m just partial to Cookshack’s pellet smokers over Yoder as I know more folks who use them.
The Pit Boss Wood Pellet Series offers superior The Pit Boss Wood Pellet Series offers superior cooking at an affordable cost. Fueled by 100% natural wood pellets Pit Boss grills use fan-forced convection cooking to perfect your BBQ experience. The PB340 features 341 sq. in. of porcelain coated cooking surface and is perfect for individuals or small groups. ...  More + Product Details Close
Keep your Pellet Grill and Smoker fired up Keep your Pellet Grill and Smoker fired up with Camp Chef’s Premium Hardwood Pellets. Made of 100% natural hardwood these food grade pellets are an excellent way to add that unique smoky flavor. Choose from 4 distinct flavors. Smokehouse Hickory impart a rich and smoky bacon-like flavor to all meats ...  More + Product Details Close
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