I called Treager the next day just to find out what happened. The customer service guy way REALLY nice. He said, "Don't worry. We stand behind our product 100%." Wow was I impressed! He told me he would email me instructions on how to make a claim. He even told me he would send me a new thermometer ( my Christmas present one was destroyed by the fire). He did everything as promised!
Most pellet smokers have a flat drip plate under the cooking grate that diffuses heat and catches grease and gunk. Louisiana uses a curved "Arched Flavor Guard" that mirrors the shape of the lid. The company claims that this design presents a larger surface for meat drippings to sizzle and enhance flavor. The Flavor Guard also has a section over the fire pot that can slide out of the way to expose large, slotted openings, which allow meats to sear over open flame.
Although these are marketed as grills, they do much more, including baking or roasting. Because they heat by convection, you might not get the grill marks that a gas or charcoal grill will give you, but you also won’t have the flame-up problems. While many pellet grills offer high cooking temperatures, the maximum depends on ambient temperature and wind. Many users wrap their grills in special insulating covers to help maintain heat, reduce fuel use, and reach the higher temperatures they desire.